Devices
Dashboards
Visual displays on large screens — lobby, control room, meeting-area display. Real-time numbers and KPIs for people who want to see them without logging in.
Updated May 18, 2026
Configuration · Devices · 5.3
Dashboards are the large-screen displays: lobby with visitor arrivals, control room with service-desk KPIs, meeting-area display with today’s occupancy. They run autonomously on a TV screen or digital-signage device — no login, no interaction, just current numbers.
Why this matters to the business
"Waiting visitors pile up at reception"
Lobby dashboard with arriving visitors per hour → reception can anticipate ahead.
"Service desk only knows end of day how they're doing"
Real-time SLA status on a wall screen → the whole team sees red tickets immediately.
"Which rooms are still free?"
Floor-occupancy dashboard by the elevator → employees see directly where there is space.
"Management doesn't want to open Power BI"
Executive dashboard on an office screen → monthly KPIs always visible.
Dashboard template vs. dashboard instance
Dashboard template
The reusable layout — which tiles, in which order, with which filters and refresh frequency. You build it once; you use it across multiple locations.
Dashboard instance
A template linked to a specific location/screen with a location filter. "Lobby template" + "Brussels office" = the actual view on the TV in Brussels.
Types of dashboards in Gfacility
| Type | Tiles | Audience |
|---|---|---|
| Lobby | Today's visitors, next arrival, weather, instructions | Visitors + reception |
| Operations | Open tickets by priority, SLA status, hottest workgroup | Service-desk team |
| Workplace | Occupancy per floor, free rooms next hour, no-show rate | Employees + FM |
| Executive | Monthly SLA compliance, CSAT, AI levels, ticket-volume trend | Management |
| Custom | Freely assembled via dashboard template builder | Own use case |
Which decisions will you make?
Which screens do you have, and where?
Inventory physical screens + their audience. Lobby = visitors; back-office = team.
Refresh frequency
30-60 sec for operational screens; 5-15 min for executive (otherwise too busy).
Privacy and sensitive data
Show visitor names in lobby or not? Anonymous ticket summary vs. detail?
Maintenance of templates
One owner per template; periodic review whether tiles still match the KPIs.