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Gfacility

About Gfacility

We believe service operations should empower people, not bury them. Gfacility unifies IT, Facility and Workplace service management on one AI-native platform - so every team works from one shared truth and AI handles the work that should never have needed a human in the loop.

About Gfacility

We believe the future of work belongs to those who embrace it.

That's why we're building AI assistants and AI workers that don't just support service teams - they unify them. One queue across IT, Facility and Workplace. One live source of truth. AI that actually closes tickets across every service line.

We're not here to optimise the old ways. We're here to make the silos between IT, Facility and Workplace stop being your problem.

What we do

  • One service catalogue across IT, Facility and Workplace
  • AI triage that classifies, enriches and routes every request in seconds
  • Self-healing for level-1 tickets - closed without a human in the loop where it's safe
  • Live cross-domain dashboards instead of stale quarterly PDFs
  • Native to Microsoft Teams and Outlook - adoption is day one, not a project
  • ITIL 4 aligned, ISO 27001 certified, GDPR compliant, EU data residency
See the platform
What we do

The challenges we solve

Modern service teams are under pressure on three fronts at once.

More work, fewer people

Ticket volume keeps climbing. Headcount doesn't. The gap turns into backlog, burnout and missed SLAs.

Tools that don't talk

IT, Facility and Workplace each on their own platform. The same employee opens the same incident in three places. Nobody owns the cross-domain backlog.

No shared truth

Every system has its own version of reality. Leadership decides from PDFs that are stale before they reach the inbox.

Most platforms only solve part of the problem

Single-domain tools

Strong for IT, or for facility, or for workplace - never all three. The seams between them stay your problem.

Partial automation

Workflows fire when conditions match exactly. Real life rarely matches exactly, so the work falls back to humans.

AI that suggests, not acts

A search bar with a chat icon doesn't close a ticket. The work still has to happen somewhere - usually in your team's head.

Our mission is to remove every seam between your service teams - so AI isn't a 'nice to have', it's the engine that lets you keep up, stay ahead and deliver consistently exceptional service.

Our journey at a glance

From a calendar add-on to the AI-native platform that unifies IT, Facility and Workplace service management.

  1. 2019

    Launched the first version inside Google Calendar - making catering and meeting workflows seamless.

  2. 2020

    Achieved ISO 27001 certification, securing top-level data protection from day one.

  3. 2021

    Expanded to full meeting management - visitor registration, room signage, hybrid scheduling.

  4. 2022

    Integrated natively with Microsoft 365 and Teams; added the first IT helpdesk and asset modules.

  5. 2023

    Became a complete Integrated Workplace Management System covering visitors, rooms, catering, assets and more.

  6. 2024

    Introduced the first generation AI Assistant - automating routine workplace and service requests in real time.

  7. 2025

    Unified IT, Facility and Workplace service management on one AI-native platform with a live cross-domain dashboard. Launched autonomous AI workers across every service line.

  8. 2026

    Together, let's set the new standard for enterprise service management - one platform, one shared truth, every service line.

Why Gfacility as a partner

From frustration to focus

When the platform fits how people already work, adoption happens on its own. Native to Teams and Outlook, no separate logins, no training week - your teams keep their tools and pick up the AI on day one.

One shared truth, every service line

IT, Facility and Workplace finally share one queue, one knowledge base and one live dashboard. The cross-domain backlog stops being a fingerpointing exercise and starts being a number you can move.

Complete support, lasting control

From day one we own implementation and migration - pre-configured ITIL workflows, native Microsoft & Google integrations, ingestion from your existing helpdesk and facility tools. After that, you stay in control: change rules, add modules and scale up without expensive consultancy fees.

Join us in shaping the future of service operations

Service teams are under more pressure every quarter, and the silos that used to be tolerable aren't any more. The companies that pull ahead are the ones that unify their service operations and let AI carry the load that doesn't need a human. That's the work we do.

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