Overviews and filters
Quickly find the relevant information through user-friendly overviews with advanced filtering capabilities.
Facility knowledgebase hub
Link questions to solutions in an intuitive knowledge base. Find answers fast and cut unnecessary notifications for smarter service management.
- Predict asset issues, prevent downtime before it happens
- Meets ISO 27001, GDPR and the AI Act. Data in the EU
- Live in weeks, not months
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Transform facility management
Gfacility brings your workplace together. Our all-in-one platform connects questions and answers - so buildings run effortlessly and everyone stays focused.
Everything you need
Notifications
Receive timely notifications for important updates, tasks and reservations.
Workflows
Automate (approval) processes and streamline tasks with customised tailored workflows.
Catalogue and policies
Attractive catalogue with detailed room information and flexible rules to control who can book which rooms, and when.
Communications
Easy communication via email, with all correspondence automatically linked to the booking space.
Analysis & reporting
Get valuable insights from edetailed analyses and flexible reporting.
Mobile app
Work anywhere with the convenient mobile application, designed for maximum flexibility.
Reviews
Collect feedback and provide insightful ratings to monitor quality.
Automation
Display knowledge base articles automatically when they match created notifications.
Google integrations
Google Calendar plug-in and user integrations.
Microsoft integrations
Microsoft Outlook plug-in and user integrations.
Comprehensive knowledge base forms
With configurable forms, you make sure the right people can see and manage the right items.
Knowledge gaps: the articles you do not have yet
Every knowledge base has holes. The problem is that nobody reports them: people search, find nothing, and ask a colleague instead. Gfacility measures that moment. A search that returns zero results is logged, and once at least two different people hit the same wall, the subject lands on a priority list for your content writers.
Zero results is the trigger
A gap exists because a search produced no results, not because an AI judged an answer to be weak. The signal is objective, measurable and reproducible.
Visible only when it is shared
At least two different users have to run into the same subject before it appears. One person mistyping something never surfaces, and anonymous searches never count. Privacy by design, not as a setting.
Self-cleaning, so the list stays honest
Typing letter by letter is merged into one search, a repeat within ten minutes is ignored, and typos and variants of one subject are clustered together. You read topics, not keystrokes.
A priority list, not another process
No ticket, no workflow, no approval chain. Just the subject, how often it happens, and the exact words people typed, which are the words your new article should use. Read how a gap is detected
Frequently asked questions
General
What is a facility knowledge base?
What is a facility knowledge base? A facility knowledge base is a structured repository of articles, guides, FAQs, and instructions used by employees and facility teams. It reduces repetitive requests and ensures important expertise stays within the organization.
What are examples of facility knowledge base content?
Examples include: how to request catering, emergency procedures, cleaning standards, reservation instructions for rooms and parking, supplier contacts, and asset maintenance checklists. Gfacility makes these instantly available through AI suggestions.
What is the best facility knowledge base software?
The best facility knowledge base software combines IFM best practices, AI-driven automation, and deep integration with requests, reservations, and assets. Gfacility delivers all three - making it ideal for facility teams and workplace service desks.
How does Gfacility detect a knowledge gap?
Purely from behaviour. A gap starts as a search that returns zero results, in the knowledge base search bar, in the find panel / AI chat, or as explicit "not helpful" feedback on an article that was shown. The search text is normalised, repeat searches and type-ahead are merged, and typos and variants of one subject are clustered. It only becomes a visible gap once at least two different users have hit it. Read the full mechanism.
Can I see what an individual colleague searched for?
No. Nothing is shown below the threshold of two different users, and anonymous searches never count towards it, so the report can never be read as one person's search history. What you get is a list of subjects, how often each occurs, and the exact search terms used.
Integration & compatibility
Can this replace my current intranet or SharePoint knowledge pages?
You could replace your intranet if you prefer, or simply integrate with it. Gfacility works seamlessly with platforms like SharePoint and Confluence, while also offering a built-in facility knowledge base for organizations that want everything in one place.
Setup
How does Gfacility improve knowledge management in Facility Management?
Our AI automatically suggests relevant articles, drafts new knowledge when requests repeat, and flags outdated content. This keeps your facility knowledge base always accurate and usable.
From manual to meaningful
Booking a meeting room shouldn’t feel like a project on its own. With Gfacility, you skip the email chains, avoid double bookings, and make sure every meeting has the right space, people, and setup - without the usual hassle.
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