One register, not a shared drive
Vendor, contract, value, term, opt-out window and the documents themselves in one place, so the person answering a question at 4pm does not have to go looking for the PDF.
Every contract, SLA and renewal date in one register
Keep your vendors, their contracts, their SLA targets and their renewal windows in the same system that tracks the work they do. No more discovering an auto-renewal after it happened.
The contract next to the work
SLA targets that are measured
Response and resolution targets per contract, tracked against the tickets and work orders that vendor actually handled. Performance is a number, not an impression.
Alerts before the window closes
Renewal and opt-out dates are watched, so you get warned while you still have leverage instead of after the term rolled over.
Vendors on the actual job
Assign work orders to a vendor, let them report progress, and keep every job they did linked to the contract it falls under.
What you get back at renewal time
- Every SLA breach on that contract, with the work behind it
- What the contract cost against what the work cost
- How much work went to this vendor versus the alternatives
- The opt-out date, with enough notice to act on it
- One thread of correspondence, not four inboxes
Why it belongs in your service platform
The work is already here
Contract performance is measured from the tickets and work orders the vendor handled. In a separate contract tool that link has to be rebuilt by hand every quarter.
Automation does the chasing
A scheduled rule can flag contracts entering their opt-out window, escalate a breached SLA, or nudge the contract owner. Set it once and stop diarising renewals.
Costs in the same books
Contract value and job costs sit in the same finance structure as the rest of your facility spend, so budget conversations use one set of numbers.
AI on the correspondence
Ask what changed in a contract, what the SLA says about a specific case, or which renewals are coming up, and get an answer grounded in your own documents.
Vendor and contract questions
Vendor and contract management
Can we store the signed contract itself?
Yes. Documents are attached to the contract record, so the terms sit with the SLA targets and the work rather than in a folder someone has to be given access to.
How are SLA breaches detected?
SLA targets are evaluated against the tickets and work orders linked to that vendor, using the same SLA engine as the rest of the platform, including calendars and business hours.
Does the vendor get access to our system?
Only if you want that. You can keep it internal, or give a vendor scoped access to the work assigned to them and nothing else.
Can we track contracts that are not facility related?
Yes. The register is not limited to facility vendors, so IT suppliers and software subscriptions can live in the same place with the same renewal alerts.
Stop losing money to auto-renewals
Book a discovery call and we will map your vendor contracts onto the register.
Schedule discovery call