The 4 core components

Gfacility is built from four layers. They always work together to keep processes smooth, secure and smart.

Layer 1

Master data

The foundation

The fixed data that forms the foundation. This data sits independently of any process.

Users: employees, visitors, suppliers
Locations: buildings, floors, zones
Organisations: departments, cost centres
Assets: physical objects (inventory)

Layer 2

Building Blocks

Shared logic

Settings that can be used across every module.

Workflows: statuses and process steps
Permissions: security groups and access rights
Communication: email templates and notifications
Structure: classifications and priorities
Custom fields: extra data fields and forms
Views: filters and lists

Layer 3

Module Configuration

Process settings

The substantive setup needed to run a specific work process.

Tickets: ticket templates, specific questions, required fields
Workspaces: capacity, facilities, booking windows
Tasks: checklists, recurrence schedules
Finance: tariffs, VAT rules, budgets
Visitors: badge design, kiosk copy

Layer 4

AI

Intelligence

The smart layer that combines data and rules to take work off your plate.

AI Assistants (Q&A)
AI Agents (autonomous actions)
Predictive analytics
Smart routing

Why this approach pays off

Minimal maintenance

Data is managed centrally. A new location or employee is added once in Master data, after which it is immediately available across every module (Bookings, Tickets, etc.).

Simpler administration

Because the rules (permissions, workflows) sit centrally in the Building Blocks, you administer the entire platform from one place. No separate settings per module, which saves time and prevents mistakes.

Ready for what comes next

Because the foundation is clearly structured, AI Agents can grasp the context perfectly. That makes it easy to activate new smart features without complex integration projects.