Create a ticket via the web application

Through the Gfacility web application you can easily create a ticket. How to sign in can be read here.

Creating a ticket

To create a ticket, click Add and then choose Ticket. There may be several buttons set up on the homepage for your organisation that trigger the same action.

You then see an overview of buttons from which you can choose what kind of ticket to create. Use the search bar to find the button best suited to your ticket.

Once you have chosen the desired button you see the corresponding questions. After filling in the questions, click Submit and the ticket is created.

Note - Scrolling!

To see all questions and find the “Submit” button, you may need to scroll down. Use your mouse wheel or drag the bar on the right of the form down.

Once you click submit you get confirmation that your ticket has been successfully created. Optionally click “Open ticket” to view the ticket.

In the overviews set up for you, you’ll see all tickets relevant to you. You can open them to check the status if desired. More explanation on using modules and overviews is in this article.

Knowledge articles

As soon as relevant knowledge articles are found matching the data you filled in, they are shown on the side.

Duplicate tickets

When open tickets are found in Gfacility that match the ticket you are trying to create, you are asked if you want to follow the existing ticket instead of creating a new one.

Frequently asked questions

I want to generate a link to a ticket form.

Using the paperclip icon at the top right of the form you can generate a link that goes directly to the form.

What is the maximum file size for uploading files?

The maximum file size is 30 MB.