Appearance
Homepage templates
The welcome page users see as soon as they log in to Gfacility — modular blocks with shortcuts, announcements, tasks and KPIs. A tailored experience per role.
Updated May 18, 2026
Configuration · Appearance · 6.2
The homepage template is what a user sees the moment they log in to Gfacility — not “the system”, but their personal welcome page. You build templates from blocks (shortcuts, announcements, my-tickets, my-bookings, KPIs) and link them to roles or groups.
Why this matters to the business
"New employee gets lost"
Welcome block + top-5 actions (book a workplace, report something, request IT help) → something useful immediately.
"Handler always opens the same list"
My-tickets block at the top for handlers — fewer clicks, faster start.
"Impossible to broadcast an announcement"
Announcements block + scheduling → "due to maintenance on Saturday X is offline" appears for everyone.
"Managers want team numbers"
KPI block scoped to a workgroup — manager template shows team SLA, end-user template doesn't.
Building blocks of a template
| Block type | What it shows |
|---|---|
| Welcome banner | Personal greeting, date, logo, short announcement. |
| Shortcuts | 3-6 large buttons to the most-used actions (book, report, knowledge base). |
| Announcements | Time-bound messages with scope (all, location, department). |
| My-tickets / My-bookings | List of the user's open items. |
| Task assignment | For handlers: open tasks assigned to them or their workgroup. |
| KPI tile | One or more numbers (SLA, no-show, own ticket throughput time). |
| Visitors today | For anyone expecting visitors. |
| Custom HTML / link | Free content for instructions or links to internal tools. |
Which decisions will you make?
How many templates?
3-5 is a sweet spot: end user, handler, manager, admin, optionally reception. More = nobody maintains them.
Assign by role or group?
A group is more flexible (per department), a role is more robust (survives staff changes).
Who creates announcements?
Communications team for broad ones; site lead for local ones; admin only for urgent system-down messages.
Tone of voice on the welcome block
Formal "Welcome, Mrs Janssen" or informal "Hi Sara" — should align with your communications policy (see 4.9).