API & custom work
Custom integrations / API
Build your own integrations on the Gfacility API — for HR systems, ticketing tools, ERP or any scenario the standard integrations don't cover.
Updated May 4, 2026
Integrations · API & custom work · 2.3
The Gfacility API enables custom integrations with other software packages — HR systems, ticketing tools, ERP, your own portals. What you can do via the API depends on the permissions of the account the token was created with.
When does a custom integration make sense?
Standard integration isn't enough
No Office 365 or Google Workspace? Or an HR system that isn't part of our sync?
Connect existing tools
Flow tickets through from an ITSM tool, or pull order data out of ERP.
Your own portal
Offer Gfacility functionality inside your own branded interface.
Process automation
Power Automate, Zapier or n8n flows that move data back and forth.
Getting started
1. Create a token
First create a personal access token. The account's permissions determine what you can do via the API — for production integrations: use a service account.
2. API documentation
The full endpoints and payload schemas are in our Gfacility API documentation. OpenAPI spec — including example requests.
Authentication & headers
Authorization: <your-token>
Content-Type: application/json