Release Notes
2025 - week 35
Preview of the upcoming major Gfacility release with planned improvements to filtering, roles, escalation, planning board, room management, and the mobile app.
Updated Jan 15, 2026
🔔 Preview: upcoming major release Gfacility
We are currently working on a new major release of Gfacility. This version brings a series of planned extensions and improvements that address common needs and customer feedback.
The focus is on improving management capabilities, extending functionality in existing modules, and optimising performance. Think of improved filtering, support for roles and escalations, extensions in the planning board and booking management, and more flexibility in the interface.
This major release will start after the current minor release is available on the UAT environment. Customers can first get to work with the smaller changes, after which work continues on this larger update.
🔍 Functionality & ease of use
1. Column filters within configuration modules Column filters will become available within various configuration modules, such as templates. This makes management and navigation within complex settings simpler and faster.
2. Default communication type per organisation There will be an option to set the default communication type per organisation (public, customer note, internal, etc.). This is applied automatically with communication actions, taking user rights into account.
3. Naming of SLAs SLA configurations will be able to be given a recognisable name, which makes management easier in environments with multiple SLA structures.
4. Dynamic filters based on organisation Filters will be able to adjust automatically to the organisation of the signed-in user - ideal for multi-tenant or distributed structures.
5. Improved matching in the knowledge base The behaviour of the knowledge base will be improved to show more relevant search results and better matches when consulting articles.
The improvements focus on better interpreting search terms, recognising synonyms, and aligning results better to the context of the user or the type of ticket.
🧑💼 Roles, assignment & escalation
6. Escalation function on ‘Assigned to’ and workgroup It will be possible to escalate tickets to a higher level or bring them back to an earlier level, via custom logic on the Assigned to and Workgroup fields.
7. Roles for members on classifications, organisations, and locations When assigning members to entities such as classifications, organisations, and locations, a role will also be able to be specified (such as Escalation Level 1, Escalation Level 2, or custom roles).
📅 Planning & booking
8. Managing tickets and tasks from the planning board The planning board will be extended so that users can open, manage, and assign tickets and tasks directly from the visual overview.
9. Introduction of change calendars A change calendar can be made available within Gfacility. This calendar makes it possible to plan, coordinate, and follow up changes (e.g. releases, system maintenance, configuration changes) in a structured way.
This ensures more transparency, better alignment between teams, and fewer disruptions on implementation.
10. Improving planning board load speed Work will be done on optimising the performance of the planning board, so large quantities of data are processed faster.
11. Change in saving meetings in the web application Currently changes to the meeting form within the web app are saved automatically.
This autosave functionality will be removed. In future, users will have to explicitly press the ‘Save’ button to save their changes. This prevents unintended changes and offers more control over the save process.
🏢 Rooms & room management
12. Support for room properties and filters in plugin and webapp Rooms will be enriched with room properties (such as setup, capacity, facilities) which users can filter on via both the Outlook plugin and the webapp.
📱 Mobile extensions
13. Support for CI functionality in the mobile application The mobile app will be extended with support for Configuration Item (CI) modules. Users will be able to view, search, and manage CIs via their mobile device - useful for on-location situations such as inspections, maintenance, or asset management.
14. Filtering and AI integration in the mobile application The mobile version will get support for advanced filtering within lists, comparable to the web environment. The AI assistant will also be integrated into the app, so that users can perform simple actions via AI support on mobile as well (such as requesting information, preparing tickets, or generating summaries).