Release 2026 – January

UI & User Experience

General UX Improvements

In previous versions, the navigation bar, the settings menu, and parts of the lists were already renewed. In this release, that renewal has been extended to the entire platform. Buttons, tables, and all components are now consistently aligned, creating a coherent and uniform whole.

Homepage

The homepage has been further expanded to make it more flexible and powerful. Building sections and widgets has become easier, with more control over layout, content, and actions, allowing the homepage to be better tailored to each user’s needs.

Key Improvements

• Flexible section layout
  When adding a section, you can now determine how many columns it contains and how the columns are aligned. These settings are available by hovering over the section and selecting the options at the top.
• Expanded widget range
  New widgets have been added, including banners and the ability to embed Power BI reports. Additionally, extra tables are available for multiple modules, such as CIs, services, and tasks.

• Adjustable widget size
  You can now easily adjust the size of each widget for better layout and readability.
• Improved actions within widgets
  You can now link actions to, for example, ticket templates, which open as a popup within the same screen without loading a new page.
• My Mentions widget
  The My Mentions widget on the homepage henceforth only shows open mentions. If you want to view all mentions, you can click through via Show all mentions. Additionally, you can now set a status per mention yourself, such as To do, Done, or Replied.
• Improved tables
  Tables on the homepage have been expanded with extra functionality. You can now create a ticket or make a reservation directly from a table.

Managing multiple records simultaneously

This improvement makes it possible to work more efficiently with multiple records at once. Users can navigate, compare, and perform actions faster without having to open and close items repeatedly.

Key Improvements

• Selecting multiple records
  When you select more than one record, a black action bar appears at the bottom of the screen with options for multi-select.
• Open in tabs
  Selected records can be opened simultaneously and are displayed as tabs at the bottom of the screen.
• Extra actions available
  Export and multi-edit options are also available from the action bar for the selected records.
• Available via search
  This functionality is also available via the search function, provided you are working within a specific module.

General

This release contains general improvements that make the solution more stable, secure, and future-proof.

• Upgrade to the latest technologies
  The entire solution now runs on the most recent and stable versions of the technologies used.
• General performance improvements
  Optimizations have been implemented across the entire solution to further improve performance, speed, and reliability.
• Support for PowerPoint files
  It is now possible to upload PowerPoint files (PPT) within the solution.
• Configurable default value for notification type
  In the future, the default value for the notification type can be set.

Template Collections

Previously, when creating new records (such as tickets, assets, or configuration items), all templates were shown in a single list. For organizations with many templates, this quickly became cluttered.

This new structure makes selecting the right template much easier and keeps the interface organized, even with a large number of templates.

Bookings

Main categories in products

The product module is being expanded with support for main categories (e.g., Catering, Flowers). This ensures better findability in both the web application and the plugin.

Expanded ‘Add’ button

The ‘Add’ button in the booking screen is expanded with three dots (…) for extra input options.

• With a regular click on Add, the item is added directly.
• Via the three dots, a pop-up opens where you can enter additional details.

Mobile app

The mobile application gets a major update with a more modern and user-friendly design. In addition, extra modules are being added, including tickets, configuration items (CIs), assets, knowledge base, and tasks. Each module offers extensive filter, sort, and display options, allowing users to navigate faster and perform their work more easily, directly via the mobile app.

Knowledge Base

The knowledge base is being expanded with a new, intelligent logic that determines which articles are visible and automatically suggested when creating or viewing a ticket.

Key Improvements

• Multiple classifications per article
  A knowledge base article can now be linked to multiple classifications.
• New field ‘Group’ (multiselect)
  Determines for which user groups the article is visible.
• Smart matching during ticket creation
  The system only suggests the most relevant articles, based on classification similarity and automatic text analysis.

Search & Overviews

Search & Filter

Search and filtering have been simplified and made clearer so that you can find the right information faster and more specifically.

Key Improvements

• Date field always mandatory
  To ensure consistent and performant results, the date field is now always mandatory.
• Select filters explicitly
  You now choose which filters you want to use. Not all filters are visible by default, which ensures a clearer overview.
• Fewer default visible fields
  Only relevant fields are shown by default, making screens calmer and more organized.

Overviews

Overviews have been adjusted to work more performantly and predictably, with more control over what is displayed.

Key Improvements

• Active view required
  When no active view is selected, no data is shown. This prevents unnecessary load and increases performance.
• Improved performance
  This adjustment makes overviews load faster and more consistently.
• Minimum of one overview per group
  Each group must have at least one overview. When a group has no overview, nothing is displayed until an overview is added.