How mature is your workplace operation?
Answer 20 questions across six categories and see where your workplace and facility services sit on a five-level maturity ladder, with a breakdown that shows exactly where to focus next.
A great workplace feels effortless: visitors arrive smoothly, rooms are there when you need them, and a broken light gets fixed without three follow-up emails. Getting there is a maturity journey, and most teams have never mapped where they are on it.
This scan applies the five-level maturity ladder used across facility and workplace research to the day-to-day reality of running a workplace, grouped into six categories: visitor experience, space and rooms, service requests, services and catering, analytics and occupancy, and experience and benchmarking. You get an overall level plus a score per category. Nothing is sent anywhere and you never enter an email.
What the scan measures
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Visitor experience
Whether arrivals are pre-registered, badged and host-notified, or improvised at the desk.
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Space & rooms
Whether rooms and desks are booked, freed and shown on signage, or fought over.
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Service requests
Whether facility issues are captured, routed and tracked like any other ticket.
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Services & catering
Whether catering, services and suppliers are driven by real demand and managed centrally.
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Analytics & occupancy
Whether you have live occupancy data, or you are guessing how space is used.
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Experience & benchmarking
Whether you measure how the workplace works for people and benchmark it over time.
How you compare
- 1 Improvised You are here
- 2 Coordinated You are here
- 3 Managed You are here
- 4 Data-driven You are here
- 5 Optimized You are here
Most organisations sit at levels 2 and 3. Levels 4 and 5, where AI and unification pull ahead, are far rarer.
Where you stand, category by category
You're already strong here.
Gfacility handles pre-registration, badge printing, security checks and instant host notifications, with self-service kiosks, so arrivals are smooth and GDPR-proof.
Visitor managementYou're already strong here.
Gfacility lets hybrid teams book rooms and desks from Outlook or Teams, auto-releases no-shows and drives door signage, so space stops being a daily fight.
Room bookingYou're already strong here.
Gfacility captures every facility request in one queue alongside IT, auto-routes it to the right person and tracks it against an SLA, so nothing gets lost in chat.
HelpdeskYou're already strong here.
Gfacility drives catering and services from real attendance and bookings through a service catalogue, so you stop over- and under-ordering and manage suppliers in one place.
Catering managementYou're already strong here.
Gfacility gives you live occupancy analytics and flags under-used space, so you can right-size the office, plan hybrid days and back lease decisions with data.
Workplace insightsYou're already strong here.
Gfacility ties continuous feedback to the services that drive it and, with AI reorganising rooms, desks and hybrid days, lets you benchmark experience and keep improving it.
Workplace AIThe five maturity levels
- Level 1 of 5
Improvised
The workplace runs on goodwill and quick favours. Visitors are handled at the desk, rooms clash, and facility issues travel by word of mouth. The priority is to get requests and arrivals into proper systems.
- Level 2 of 5
Coordinated
Basic systems exist, a calendar, a sign-in book, an inbox for issues, but they rely on people remembering to use them and break under pressure. Moving these into proper tools is the next step.
- Level 3 of 5
Managed
Visitors, rooms and requests run through proper tools with clear ownership. The basics are reliable; connecting them, adding services and starting to measure are what come next.
- Level 4 of 5
Data-driven
You plan with real data: live occupancy, booking patterns and a single tracked queue for requests. Unifying with IT, acting on demand and benchmarking are what take you further.
- Level 5 of 5
Optimized
The workplace runs itself in the background: self-service arrivals, space that adjusts to demand, services driven by attendance, and continuous feedback you benchmark over time. You are operating at the front of the field.
How Gfacility helps you move up
Frequently asked
How long does the workplace maturity scan take?
Around seven minutes. It is 20 multiple-choice questions across six categories, and you see your level and a per-category breakdown the moment you finish.
Who is this scan for?
Workplace, office and facility managers who want an honest baseline of how their visitor, room, request, service, analytics and experience operation is running.
Do I have to share my data or email to see the result?
No. The scan is free and asks for nothing. It scores your answers in your browser and shows the result instantly, so you can use it as an honest internal benchmark.
What does the result show?
Your overall maturity level, a score for each of the six categories, and where you are not yet strong, how Gfacility helps you close the gap.
See Gfacility in action
Book a 30-minute demo and we will show you how Gfacility moves your operation up the maturity ladder.