A CMDB that manages IT and facility assets in one system records all your assets in a central configuration database, from laptops and software licences to climate installations and coffee machines. Gfacility combines IT service management (ITSM) and facility management (FMIS) on the same dataset, so an issue, the asset it relates to and the responsible department are always linked. You work from one record instead of two lists that slowly drift apart.
What is a CMDB?
CMDB (Configuration Management Database): a central record of your assets and their relationships, including owner, location, status and the issues or contracts attached to them. In a combined setup, IT assets and facility assets sit in the same database.
The difference with a simple asset list lies in those relationships. A CMDB knows not only that a laptop exists, but also who uses it, at which location, under which contract and which issues came in on it.
Why keep IT and facility assets in one system?
Most organisations manage IT and facilities in separate tools. That leads to duplicate records, exports merged in Excel and issues that get stuck between two departments. A shared CMDB removes those barriers.
With one dataset you route an issue automatically to the right department based on the asset and the location. And you report on costs, maintenance and SLAs from one source, not from two systems that contradict each other.
Two separate systems or a shared CMDB?
The table below puts the two approaches side by side.
| Question | Two separate systems | A shared CMDB |
|---|---|---|
| Where is an asset? | In two databases, sometimes duplicated | One record, one owner |
| Who picks up an issue? | Manual handover between IT and FM | Automatically routed by asset and location |
| Reporting | Merging exports in Excel | One source for costs and SLAs |
| Adoption | Two portals, two logins | Works in Outlook, Teams and Google |
How does Gfacility differ from a standalone ITSM or FMIS tool?
Gfacility is built to run IT and facility processes on the same dataset, not as two modules you connect afterwards. You create an issue in Outlook, Teams or via a QR code on the asset itself, without a separate portal. AI helps classify and can carry out routine tasks instead of merely passing an issue along.
Organisations such as PwC, DPG Media and the Municipality of ‘s-Hertogenbosch use Gfacility for their service and facility processes.
Frequently asked questions
What is the difference between a CMDB and an asset register? +
An asset register is a list of possessions. A CMDB also records the relationships: who uses an asset, at which location, under which contract and which issues are attached to it. That lets you link an issue directly to the right asset.
Can you really manage IT and facility assets in the same CMDB? +
Yes. In a combined platform like Gfacility, IT assets such as laptops and licences and facility assets such as installations and rooms sit in the same database, with the same issue and contract logic.
Do you need two separate tools for this? +
No. The whole point of a shared CMDB is that ITSM and FMIS run on one dataset, so you no longer have to merge exports between two systems.
Does this work with Microsoft Teams and Outlook? +
Yes. With Gfacility you create and track issues from Outlook, Teams and Google, so employees do not have to learn a separate portal.