Live start counter
Start a counter when work begins and it runs in the background until the job is done. No more guessing hours at the end of the week or losing billable effort that never got written down.
Time tracking on every ticket and task
Log the hours your team spends on tickets and tasks, manually after the fact or with a live counter that runs while they work. Turn effort into reporting, billing and capacity decisions without a second tool.
Two ways to capture time
Manual entry after the fact
Prefer to log time once a task is closed? Add it manually in seconds, with full control over the duration and the record it belongs to.
Permissions you control
Time tracking ships with its own permissions, off by default, so administrators decide exactly who can log and review hours.
From hours to insight
- See where service-desk effort actually goes
- Bill internal departments or external customers accurately
- Spot capacity bottlenecks before they become backlogs
- Feed time-in-status and effort into your KPIs and dashboards
Built into the work, not bolted on
Right where the work happens
Time is logged on the ticket or task itself, so there is no separate timesheet to chase.
Reportable by default
Logged hours roll up per assignee, workgroup, classification or organisation for clean reporting.
Works for IT and facility teams
Whether you run an IT service desk or a facility helpdesk, the same time tracking applies to every ticket and task.
Time tracking questions
Time tracking
Is time tracking available now?
Yes. Time tracking shipped in the 2026 Q2 release and is live. The related permissions are off by default, so an administrator activates them before users can log hours.
Can we track time manually and automatically?
Both. Use the live start counter while you work, or add hours manually after a task is finished. The choice is per user and per task.
Who can log and see time entries?
Time tracking has dedicated permissions that administrators switch on per group, so you decide who can record hours and who can review them.
Put a number on your team's effort
Book a discovery call and we will show time tracking on your own workflows.
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