Gfacility vs Spacewell: unified IT, Facility and Workplace

Gfacility vs Spacewell

Spacewell is the Benelux IWMS heavyweight, with Axxerion, MCS and O-Prognose now under one roof. It is excellent at facility management, asset management and smart-building IoT. Gfacility is built for the team that wants IT, Facility and Workplace on a single engine, autonomous AI agents that close requests end-to-end, and one product roadmap instead of three legacy brands.

AI Act-ready

EU-first hosting

ISO 27001

GDPR

At a glance

One engine, one roadmap

Gfacility is a single platform with one data model. Spacewell is a product family from the Axxerion + MCS + O-Prognose consolidation; you pick a brand and inherit its history.

IT, Facility and Workplace together

Gfacility covers IT service management alongside Facility and Workplace. Spacewell is FM-first; ITSM is not in the core.

Autonomous AI, not just analytics

Gfacility AI agents close routine work end-to-end. Spacewell's AI work is in development, focused on workplace analytics and IoT data interpretation.

Live in weeks, not quarters

Native importer for Axxerion records gets cutover done in two weeks. Spacewell rollouts typically run 3-9 months.

Detailed comparison

Gfacility vs Spacewell
	Gfacility	Spacewell
Domain scope	IT + Facility + Workplace + Visitors on one engine	IWMS / FMIS plus IoT smart-building data; ITSM is not the focus
AI approach	Autonomous AI agents that close requests end-to-end	AI features in development, focused on space analytics
Time to first value	Live in weeks with hypercare	3 to 9 months typical, often partner-led
Pricing model	Transparent per-user pricing, no module add-ons	Module-based pricing across Spacewell Workplace, Maintenance, Asset, Capture
Total cost trajectory	Predictable - one bill, no per-action upcharges	Mid to enterprise - cost grows with module adoption and IoT scope
Platform model	True SaaS - single version, AI-native from day one	Product family with multiple SaaS releases; Axxerion and MCS heritage
Smart-building / IoT	Sensor and IoT ingestion via standard integrations	Strong - dedicated Spacewell Sensors and Workplace IoT story
ITSM capability	Full ITIL 4 - incident, change, problem, request, knowledge, live CMDB	Limited; typically paired with a separate ITSM tool
EU data residency	EU-first, ISO 27001, GDPR baked in	EU-hosted, Belgian-headquartered, strong EU compliance
Migration from Spacewell / Axxerion	Importer for buildings, assets, work orders and reservations	n/a (source system)
Best fit for	Mid-market and enterprise teams unifying IT, Facility and Workplace	Benelux organisations with Axxerion or MCS heritage and deep IoT needs

One platform vs a consolidated product family

Spacewell sells a coherent story, but the product family still reflects three acquisitions: Axxerion (FMIS), MCS (IWMS) and O-Prognose (long-term maintenance). Customers choose one brand and inherit its data model, its UI patterns and its migration path to the wider Spacewell suite. Gfacility is one platform with one data model and one roadmap. There is no module-to-module migration in your future because there is no module-to-module split.

IT service management is not an afterthought

Spacewell can handle a service request workflow, but ITSM is not the core. Most organisations that pick Spacewell pair it with a separate ITSM platform like TopDesk or ServiceNow. Gfacility ships full ITIL 4 capabilities - incident, change, problem, request, knowledge and a live CMDB - alongside Facility and Workplace, on the same engine. One backlog. One CMDB. One dashboard for the COO.

Smart-building IoT: where Spacewell genuinely leads

Spacewell's IoT story is one of the strongest in the Benelux IWMS market. Sensors, occupancy, comfort, air quality - it is a real product, not a checkbox. Gfacility integrates with the same sensor platforms via standard connectors and ingests the data into the workplace timeline, but if your roadmap is sensor-rich smart buildings as the primary use case, Spacewell deserves a serious look.

AI agents that close work, not analytics that report it

Spacewell's AI roadmap focuses on workplace analytics: interpreting sensor data, predicting space usage, surfacing patterns to your facility team. Gfacility's AI agents take action: classify, triage, route, enrich and resolve routine workplace and facility requests end-to-end inside policies you set. For teams swamped with reservation conflicts, maintenance ticket triage and visitor exceptions, autonomous agents resolve the work, not just report on it.

Implementation: weeks, not quarters

Spacewell implementations are usually partner-led, with the configuration depth that comes with a full IWMS. Gfacility's importer pulls buildings, floors, rooms, assets, work orders and reservations out of Axxerion or MCS into the Gfacility data model. Most cutovers run inside two weeks with a single solution architect.

When Spacewell is the better fit

Spacewell earned its position as the Benelux IWMS leader and there are scenarios where it is the right answer.

Smart-building IoT is the primary use case and you need the deepest sensor catalog on the Benelux market.

You operate a large real-estate portfolio with capital projects and long-term maintenance planning at the heart of the brief.

You already run an existing ITSM platform you are happy with and have no plans to consolidate IT, Facility and Workplace into one engine.

Your Facility team values the depth of the Axxerion or MCS heritage and an established Benelux partner network.

Moving from Spacewell to Gfacility

We import Axxerion or MCS buildings, floors, rooms, assets, work orders and reservations into Gfacility's data model. Most cutovers finish inside two weeks.

Typical cutover: 7-14 working days from kick-off to hypercare.

Week 1 - Discovery and import

Map your Spacewell tenant - buildings, floors, rooms, asset hierarchies, work-order templates and reservation rules - to Gfacility. Run the importer against a sandbox tenant and validate.

Week 1-2 - Workflow and AI activation

Configure the AI agents for facility and workplace queues. Wire up Outlook, Teams and visitor flows. Validate notifications and approval chains.

Week 2 - Cutover and hypercare

Switch DNS, SSO and mail routing. Active hypercare from a Gfacility solution architect for the first week, plus a daily standup until workplace metrics stabilise.

Frequently asked

Is Gfacility a real alternative to Spacewell?

Yes, for organisations that want IT, Facility and Workplace on one engine with autonomous AI and a fast rollout. For pure smart-building IoT use cases at portfolio scale, Spacewell is often the right answer.

Can we migrate our Axxerion or MCS data?

Yes. Gfacility's importer pulls buildings, floors, rooms, assets, work orders and reservations from Axxerion or MCS into Gfacility. Most cutovers finish in 7-14 working days.

How does Gfacility compare to Spacewell on smart buildings?

Spacewell has the deeper native IoT story today. Gfacility integrates with the same sensor platforms via standard connectors and brings the data into the workplace timeline. If sensor-rich smart buildings are the primary use case, Spacewell is a strong fit; if you also need ITSM and Workplace on one engine, Gfacility wins on breadth.

Is Gfacility cheaper than Spacewell?

Gfacility prices per human agent with transparent per-user pricing and no module add-ons. Spacewell prices per module across Workplace, Maintenance, Asset and Capture lines. For organisations consolidating IT + Facility + Workplace, Gfacility is usually materially cheaper.

Where is Gfacility data hosted?

Production data is hosted in the EU, with ISO 27001 and GDPR built in. Spacewell is Belgian-headquartered and EU-compliant; both vendors are EU-first.

How long does a Gfacility rollout take vs Spacewell?

Gfacility rolls out in two weeks. Spacewell implementations typically run 3-9 months, often partner-led. The cross-domain Gfacility scope means one project, not separate ITSM + IWMS tracks.