Beyond the hype: actionable AI for IT Service Management

Gfacility empowers your organization with a secure, intelligent solution designed around your unique IT service needs. From assistants that answer questions to agents that take action, Gfacility AI acts as your tireless digital colleague - always safe, always under your control, and freeing your teams to focus on what really matters.

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One solution for internal service
Meets ISO 27001, GDPR and the AI Act. Data in the EU
Live in weeks, not months

Service desk queue

0 / 10 handled

INC-5012	Mailbox full for j.smit	Normal	Open
INC-5013	Printer offline on floor 2	Normal	Open
INC-5014	VPN keeps dropping for remote users	High	Open
REQ-3301	Access to the finance drive	Low	Open
INC-5016	Teams will not launch	Normal	Open
REQ-3302	New starter laptop setup	Normal	Open
INC-5018	Disk almost full on VM-12	High	Open
INC-5019	Password reset for a.booms	Normal	Open
INC-5020	Slow SharePoint site	Low	Open
REQ-3303	Install an Adobe license	Low	Open

Gfacility AI

Plan mode

AI as assistant

Helpful, not decisive.

The AI assistant lives in Teams, chat and Gfacility itself. It helps employees and answers first-line questions without making them open another tool.

Works in Teams, chat and Gfacility itself
Answers from policy, knowledge base and CMDB directly
Guides short troubleshooting and opens a ticket itself

Teams · chat · Gfacility #workplace-help

Your brief to the AI co-worker

Review every incoming ticket, assess its priority, and check for duplicates or an underlying problem. Link them.

IT · by Lisa · 09:48

AI co-worker · execution

AI as co-worker

Briefed in text. Executed autonomously.

The AI co-worker runs autonomously from a written brief.

Give it a brief in plain language
The digital co-worker executes the steps autonomously
Every action is permission-bound and fully traceable

AI with safety as the default

AI does the execution. People keep control.

Hand the routine and repetitive work to AI, so your team has time for the work that genuinely needs a human. Execution is no longer the bottleneck — only imagination is.

You do the human work. AI does the repetitive stuff.

Your AI, your rules

Adapt AI effortlessly to your specific business scenarios.

Choose your preferred AI provider (OpenAI, Google Gemini, more).
Configure IT scenarios without coding - just describe the task in plain language.
Start small and scale as your ITSM maturity grows.

How does AI work?

AI can feel vague. That’s why Gfacility defines it in three simple roles, so you always know what to expect.

AI Assistant - support for every employee

Always available via chat, voice, or screenshots.
Answers IT questions instantly or creates tickets with complete details.
Resets passwords, unlocks accounts, or routes issues to the right team.
Cuts IT ticket inflow by up to 30%.

AI Agent - your digital colleague

Works autonomously in the background.
Follows up tickets, escalates before SLA breaches, updates CMDB records, or alerts suppliers.
Handles repetitive IT tasks so your engineers can focus on high-value work.

AI Advisor - your data-driven consultant

Analyzes incidents, problems, changes, and asset data.
Explains why issues occur and predicts what’s next.
Recommends concrete actions based on internal ITSM data and external benchmarks.

AI with security at its core

AI follows your existing permission structure - if it’s not allowed in Gfacility, AI can’t do it either.
All interactions comply with your IT security and data privacy guidelines.
A transparent, auditable, and safe AI environment.

How we handle AI security and the AI Act

Everything you get with Gfacility AI

Secure, compliant AI aligned with IT policies

Choice of AI providers (OpenAI, Google Gemini, more)

No-code scenario configuration

Role-based AI: Assistants, Agents, Advisors

Seamless integration with ITSM modules (Incident, Problem, Change, Asset, Knowledge)

Proactive automation across tickets, escalations, and updates

Actionable insights via Cortex AI Deep Research

Scalable platform - start small, expand at your pace

FAQ - AI for IT Service Management

Is AI safe to use with sensitive IT data?

Yes. Gfacility AI respects your existing permission model and fully complies with IT security and privacy requirements.

Do I need coding skills?

No. You can configure AI scenarios without code. Just describe the task in plain language, the AI handles the rest.

Which AI providers can I use?

You can choose from OpenAI, Google Gemini, and others - and switch if your needs change.

What are typical ITSM use cases?

From resolving incidents and grouping tickets to analyzing problems, optimizing changes, and keeping the CMDB accurate, Gfacility AI adapts to your IT service management needs.

How fast can we start?

Most IT organizations see value within weeks. Start with Assistants, then scale to Agents and Advisors as you grow.

What’s the cost of AI?

Gfacility AI works like an on-demand digital employee - you only pay for what you use. Costs are based on tasks executed (like tickets resolved, escalations prevented, or assets updated). Each executed task saves money, so it’s an investment, not just a cost. No tasks executed? No costs.

From manual to meaningful

Booking a meeting room shouldn’t feel like a project on its own. With Gfacility, you skip the email chains, avoid double bookings, and make sure every meeting has the right space, people, and setup - without the usual hassle.

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