Insights & ideas

Blog

Insights on facility, IT and workplace service management: AI, ITSM, ITIL 4 and ESM trends, practical guides and Gfacility customer stories.

Featured

AI in service management: executing instead of routing

Service management AI that only routes tickets solves little. The difference between an AI assistant, AI agent and AI analyst, and how agents finish tasks themselves.

AI Jun 17, 2026

AI in service management: executing instead of routing

IT Service Management

Modular service management platform: start with one module

IT Service Management

Modular service management platform: start with one module

A modular service management platform lets you start with one module and add IT, facility and workplace later on a single engine, without new silos.

Jun 17, 2026 2 min read

Facility Management

Preventive maintenance software for facility management

Facility Management

Preventive maintenance software for facility management

Good preventive maintenance software for facility management combines reliable data, sensors, AI detection, built-in ticketing and compliance on one engine.

Jun 16, 2026 3 min read

IT Service Management

CMDB for IT and facility assets in one system

IT Service Management

CMDB for IT and facility assets in one system

Manage IT and facility assets in one CMDB, link each issue to the right asset and keep control of costs and SLAs from Outlook and Teams.

Jun 15, 2026 2 min read

Facility Management

Software for issue management and the facility helpdesk

Facility Management

Software for issue management and the facility helpdesk

Software for issue management and the facility helpdesk captures every report in one place, routes it automatically and tracks SLAs without a separate portal.

Jun 15, 2026 2 min read

AI-native alternative to TOPdesk: what to look for

Looking for an AI-native alternative to TOPdesk? Learn what to look for in service management where AI performs tasks itself instead of routing tickets.

Jun 11, 2026 2 min read

IT Service Management

Choosing an enterprise service management platform in 2026: an honest framework

IT Service Management

Choosing an enterprise service management platform in 2026: an honest framework

How to choose an enterprise service management platform in 2026: where ServiceNow, Jira, TopDesk and the AI-native alternatives each win, with a decision framework.

Apr 8, 2026 9 min read

Facility Management

The facility help desk in 2026: one engine for IT and FM, finally

Facility Management

The facility help desk in 2026: one engine for IT and FM, finally

What a facility management help desk is, why splitting it from the IT help desk costs businesses money, and what changes when one engine runs both, with AI and IoT in the loop.

Mar 4, 2026 8 min read

IT Service Management

IT change management without the downtime, and without the committee

IT Service Management

IT change management without the downtime, and without the committee

How IT change management actually reduces downtime in 2026: what to keep from ITIL, what to drop, and where AI auto-correlation closes the loop between change and incident.

Feb 10, 2026 8 min read

IT Service Management

What IT service management actually fixes in 2026

IT Service Management

What IT service management actually fixes in 2026

A pragmatic look at what IT service management does in 2026, what mature ITSM platforms still miss, and where AI agents that close work change the math.

Jan 15, 2026 9 min read

Customer cases

How the municipality of 's-Hertogenbosch unified four helpdesks into one with Gfacility

Customer cases

How the municipality of 's-Hertogenbosch unified four helpdesks into one with Gfacility

After 's-Hertogenbosch consolidated four helpdesks onto Gfacility, nine in ten tickets auto-route to the right team and CSAT rose from 7.5 to 8.0.

Dec 10, 2025 4 min read

Customer cases

How Brout improved planning & guest satisfaction

Customer cases

How Brout improved planning & guest satisfaction

Brout swapped Excel scheduling for Gfacility hospitality software, cutting food waste, sharpening staff planning and lifting guest satisfaction at training.

Oct 22, 2025 2 min read

From reports to real answers with Gfacility AI

Deep Research in Gfacility combines AI, internal data and external benchmarks so facility and IT managers get clear answers from reports in minutes, not days.

Oct 22, 2025 3 min read

Customer cases

How PwC improves meeting management with Gfacility

Customer cases

How PwC improves meeting management with Gfacility

PwC Netherlands cut catering waste and no shows by replacing fragmented booking tools with Gfacility meeting management linked to Outlook and Google Calendar.

Oct 22, 2025 5 min read

AI in facility management: opportunity or threat?

Roundtable findings on AI in facility management: predictive maintenance, smart reservations and security use cases, plus where human expertise still leads.

Oct 22, 2025 5 min read

AI in FM: from talk to action with Gfacility

Practical AI in facility management: report incidents by voice, find a meeting room fast and let smart workflows replace forms in the Gfacility platform.

Oct 22, 2025 4 min read

Visitor management

Visitor management for efficient & secure offices

Visitor management

Visitor management for efficient & secure offices

Digital visitor management combines check in, badge printing and host notifications to keep offices secure while giving guests a fast and professional welcome.

Oct 22, 2025 2 min read

Catering management

Catering management guide for organisations

Catering management

Catering management guide for organisations

Corporate catering covers daily lunches, training sessions and events. A guide to comparing providers, ordering smoothly and limiting waste in business setups.

Oct 22, 2025 3 min read

Visitor management

Visitor management: everything you need to know

Visitor management

Visitor management: everything you need to know

Visitor management systems replace paper sign in with digital check in, host alerts and audit logs, supporting smooth front desk operations and security policy.

Oct 22, 2025 3 min read

Facility service management

Preventive maintenance: cut costs & boost uptime

Facility service management

Preventive maintenance: cut costs & boost uptime

Preventive maintenance extends asset life, prevents unplanned downtime and lowers operating costs by replacing reactive repairs with planned periodic checks.

Oct 22, 2025 3 min read

AI in service management: executing instead of routing

Modular service management platform: start with one module

Preventive maintenance software for facility management

CMDB for IT and facility assets in one system

Software for issue management and the facility helpdesk

AI-native alternative to TOPdesk: what to look for

Choosing an enterprise service management platform in 2026: an honest framework

The facility help desk in 2026: one engine for IT and FM, finally

IT change management without the downtime, and without the committee

What IT service management actually fixes in 2026

How the municipality of 's-Hertogenbosch unified four helpdesks into one with Gfacility

How Brout improved planning &amp; guest satisfaction

From reports to real answers with Gfacility AI

How PwC improves meeting management with Gfacility

AI in facility management: opportunity or threat?

AI in FM: from talk to action with Gfacility

Visitor management for efficient &amp; secure offices

Catering management guide for organisations

Visitor management: everything you need to know

Preventive maintenance: cut costs &amp; boost uptime

How Brout improved planning & guest satisfaction

Visitor management for efficient & secure offices

Preventive maintenance: cut costs & boost uptime