Comparison

Gfacility vs Planon

Planon is the IWMS leader for large real-estate and facility portfolios - lease management, capital projects, space planning and FM at scale. Gfacility is enterprise service management for the team that wants Facility, IT and Workplace operations on one engine, with AI that closes tickets autonomously and a 1-week implementation.

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At a glance

Service management vs IWMS

Gfacility is built for service operations across IT, Facility and Workplace. Planon's strength is real estate, lease and capital project management.

AI-native, not roadmap-AI

Autonomous AI agents that close tickets end-to-end on Gfacility. Planon's AI is in active development.

True SaaS, single version

Gfacility ships continuously on one version. Planon offers SaaS and on-prem; the customer base spans multiple versions.

Live in a week vs months of programme

Native importer for Planon's FM data - work orders, assets, locations, contracts. Cutover in seven working days.

Detailed comparison

Gfacility vs Planon
	Gfacility	Planon
Primary use case	Enterprise service management across IT, Facility and Workplace	Integrated workplace management and real-estate portfolio management
Domain scope	IT + Facility + Workplace + Visitors on one engine	Facility, real estate, lease, capital projects
AI approach	Autonomous AI agents that close tickets end-to-end	AI assistance in development
Time to first value	Live in a week	6-12 months typical, partner-led
Pricing model	Per human agent, unlimited end-users	Enterprise licence, custom-quoted
Total cost trajectory	Best value - one bill, predictable	Premium - enterprise contracts; cost grows with module scope
Platform model	True SaaS - single version, AI-native	On-prem and SaaS coexist - roots in 1980s FM software
IT service management	Native, deep, AI-driven	Limited - typically integrated with a separate ITSM tool
Real estate / capital projects	Not in scope	Deep - lease accounting, capex tracking, space planning at portfolio scale
Visitor and room management	Built in - kiosks, signage, Outlook/Google integration	Available; typically delivered via separate module
EU data residency	EU-first, ISO 27001, GDPR	EU options available across SaaS and on-prem deployments
Best fit for	Mid-market and enterprise teams unifying IT, Facility and Workplace	Large real-estate and facility portfolios; corporates with global property estates

Service management, not IWMS

Planon and Gfacility are not the same product. Planon is an Integrated Workplace Management System: lease accounting, capital projects, space planning, real-estate portfolio analytics, facility maintenance at scale. Gfacility is enterprise service management: incidents, requests, changes, knowledge, room bookings, visitors, assets - centred on the daily workflows of IT, Facility and Workplace teams. Choosing between them comes down to whether your priority is property and capex management at portfolio scale, or service operations across the people working in those buildings.

AI-native vs IWMS adding AI

Gfacility's AI agents close routine service tickets end-to-end - classifying, routing, enriching and resolving inside policies you set. Planon is shipping AI capabilities and they are improving each release. The architectural difference matters: Gfacility's data model and workflow engine were designed for autonomous agents from day one; Planon is layering AI onto a stack with deep IWMS roots. For service-management workloads (the kind that fill helpdesk queues), the AI-native approach removes more headcount pressure today.

Implementation: a week vs a programme

Planon implementations are programmes, often 6-12 months, partner-led, with phased module rollouts. This reflects the depth of the IWMS scope - lease, capex, space planning, FM at scale - and is appropriate for large estate transformation projects. Gfacility implementations are 1 week with a single solution architect because the scope is service operations and the platform was designed to be configurable rather than implementation-heavy.

Pricing: predictable per-agent vs enterprise contracts

Planon's pricing reflects the size and scope of typical IWMS deals: enterprise licences, custom-quoted, often multi-year. The model fits the buyer (capex-aware property leadership) and the use case. Gfacility prices per human agent on the service team, with end-users and modules included. AI agents are priced separately and predictably. The two pricing models are honest answers to two different problems.

When Planon is the better fit

Planon is the IWMS leader for good reasons. There are scenarios where it is the right answer.

Your priority is real-estate portfolio management - lease accounting, capex tracking, space planning at scale.
You operate a global property estate where IFRS 16 / ASC 842 lease accounting and capital project workflows are decisive features.
Your facility scope is heavy on hard FM, maintenance planning and asset lifecycle - not service requests and Workplace operations.
You already run IT service management on a separate platform and would not move it.

Moving facility service management from Planon to Gfacility

If you use Planon for facility service requests, work orders, assets and contract management, the importer pulls that data into Gfacility. Real-estate, lease accounting and capital project workflows are not in Gfacility's scope and would stay in Planon (or move to a dedicated tool).

Typical service-management cutover: 5-7 working days.

#1

Day 1 - Scope and discovery

Identify which Planon modules cover service management (and stay in scope) versus IWMS / real-estate (and stay in Planon). Map the service-management data to Gfacility's data model.
#2

Day 2-3 - Import & validate

Run the importer for work orders, assets, locations, contracts and persons. Validate the data in a sandbox tenant.
#3

Day 4 - Activate AI and integrations

Configure AI agents for the top facility queues. Wire up Outlook / Teams / Google Workspace as needed.
#4

Day 5-7 - Cutover and hypercare

Switch DNS / SSO / mail routing for the service-management workflows. Active hypercare for the first week.

Frequently asked

Is Gfacility a Planon alternative?

For facility service management - work orders, requests, assets, contracts - yes. For real-estate portfolio management, lease accounting and capital project workflows, Planon remains the appropriate tool; Gfacility does not target that scope.

Can Gfacility handle facility maintenance and asset management?

Yes - asset records, work orders, preventive maintenance, contractor coordination, SLAs and contract management are built in. The deep IWMS-specific capabilities (capex tracking, space planning at portfolio scale, IFRS 16 lease accounting) are not.

Can we run Planon for real estate and Gfacility for service management side by side?

Yes. This is a common pattern for organisations with large property estates and active service-management modernisation. Planon owns the property and lease side; Gfacility owns the daily service workflows and AI agents.

How does Gfacility's AI compare to Planon's AI roadmap?

Gfacility's AI agents close service tickets autonomously today - classification, routing, enrichment, resolution within policies. Planon's AI is shipping incrementally and is most relevant to its IWMS scope; the comparison on service-management AI is uneven in Gfacility's favour right now.

Where is Gfacility data hosted?

EU-first, with ISO 27001 and GDPR baked in. Planon offers EU hosting across both SaaS and on-prem; the practical difference is in deployment architecture, not regulatory posture.

See your facility service workflows in Gfacility - live, in 30 minutes.

Bring a Planon export of work orders and assets and we will run them through the importer on a call.

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