Deliver faster root cause analysis, prevent recurring incidents, and keep your IT environment stable - with AI-driven ITIL 4 best practice problem management from Gfacility.
Most IT teams spend too much time reacting to the same issues over and over. Gfacility shifts your focus from quick fixes to long-term stability by combining the structured approach of ITIL 4 best practices with the speed and intelligence of AI automation. Problems, Incidents, Knowledgebase and Changes are seamlessly connected. This means you can eliminate recurring disruptions, identify root causes faster, and implement lasting fixes - all while reducing firefighting and improving overall IT stability.
With our all-in-one IT Service Management (ITSM) software, you don’t just resolve tickets - you transform how IT delivers value across the organization. Discover a smarter way of working.
Automated correlation of incidents, assets, and changes.
Accmaak eessible fixes and workarounds, proactively suggested by AI.
Detect emerging issues before they cause downtime.
Seamless escalation from incident to problem, with automatic closure of linked incidents.
Connect fixes directly to controlled, compliant releases.
Keep problem resolution aligned with internal and supplier commitments.
Full audit trail
Tailored, real-time overviews for every role.
Manage problems anywhere via the mobile app.
Quickly find the right records with user-friendly overviews and advanced filtering options.
Stay updated with alerts for changes, tasks, SLA deadlines, and problem status updates.
Monitor team workload, resource allocation, and problem volume to prevent overload.
Automate approval processes and tailor problem management flows to ITIL standards.
All conversations logged directly in the problem record, including email replies.
AI-suggested help articles and workarounds during problem investigation.
Insights into root causes, resolution times, SLA performance, and recurring problems.
Plan and track upcoming problem-related work.
Ensure privacy and security by restricting access to relevant problems only.
Auto-assign tasks, escalate when needed, and trigger follow-ups.
Define exactly what information must be captured for each type of problem.
Sync with Google and Microsoft for user management.
Fully aligned with the latest ITIL best practices for problem management.
Problem management is the ITIL process of identifying and eliminating the root cause of one or more incidents to prevent recurrence. While incident management restores service quickly, ITSM problem management delivers long-term stability.
Our AI automatically links related incidents, performs root cause analysis, detects emerging trends, and suggests preventive actions, without manual investigation. This shortens analysis time and improves fix accuracy.
Yes. Our problem management software aligns with ITIL 4 guidelines, while adding AI automation to speed up every stage of the process.
Absolutely. Gfacility is a full ITSM problem management and service management suite, seamlessly integrated with Incident Management, Change Management, and Knowledge Management.
Booking a meeting room shouldn’t feel like a project on its own. With Gfacility, you skip the email chains, avoid double bookings, and make sure every meeting has the right space, people, and setup - without the usual hassle.
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