Gfacility transforms ITSM by combining ITIL 4 best practices with AI automation and an intuitive experience. Resolve incidents faster, prevent recurring problems, and keep IT services reliable - without the overhead of traditional tools.
Incident management
Restore service faster with AI-driven triage and smart routing. Users report issues in plain language, while AI gathers missing details, assigns the right team, and prevents SLA breaches.
Change management
Keep IT stable and compliant with structured, ITIL-aligned change processes. Plan, approve, and track changes with full visibility - reducing risk while speeding up delivery.
Problem management
Go beyond firefighting with AI-powered root cause analysis. Spot recurring issues, link incidents automatically, and prevent problems before they disrupt your business.
Service request fulfillment
Make it easy for employees to get what they need - from software access to hardware. Faster fulfilment, less manual work, and happier users.
Configuration management
Manage IT and facility configurations with maintenance schedules compliant with ITIL 4.0.
Service delivery
Track service requests, monitor resolution times, and ensure adherence to ITIL workflows. Gain visibility into performance bottlenecks and continuously improve service delivery.
Fewer escalations and repeat issues thanks to AI-driven triage and problem prevention.
Real-time SLA tracking, dashboards, and ITIL 4-aligned reporting give IT leaders full visibility.
Shift from reactive support to proactive IT with faster resolutions and stable services.
Employees get quicker fixes and fewer disruptions, creating a smoother IT experience.
Mathieu Rutte
CIO at Municipality of ’s-Hertogenbosch
1
Unified helpdesk
2500+
Tickets handled each month
±90%
Automatically routed
100%
Real-time visibility
Fast to implement – go live in weeks, not months
Seamless integration – connects smoothly with your existing IT infrastructure and tools
True SaaS – always up to date, no heavy customization needed
ITSM with Gfacility
Is Gfacility aligned with ITIL?
Yes. Our platform supports core ITIL 4 service management processes including incident, request, change, and knowledge management. You get structure without unnecessary overhead.
How does AI improve service management?
AI categorizes tickets, suggests answers, prevents duplicates, and helps detect emerging issues before they escalate.
Can we track SLAs and KPIs?
Absolutely. You have full control over SLA settings, with real-time dashboards and automated breach alerts.
How fast can we implement it?
Depending on your scope, you can go live within 2 to 6 weeks. Our implementation team guides you step by step.
Can our end users submit tickets from Outlook or Teams?
Yes. End users can report issues and track updates directly from Outlook using our add-in, or via a self-service portal.
Does it integrate with other IT tools?
Yes. We support API integrations with Microsoft 365, Active Directory, asset management tools, and more.
How secure is the platform?
Gfacility is GDPR-compliant, with SSO, role-based access, encryption, and full audit trails.
Schedule your ITSM demo and see how Gfacility aligns with ITIL while taking your IT operations to the next level.
