Beyond the hype: actionable AI for IT Service Management
Gfacility empowers your organization with a secure, intelligent solution designed around your unique IT service needs. From assistants that answer questions to agents that take action, Gfacility AI acts as your tireless digital colleague - always safe, always under your control, and freeing your teams to focus on what really matters.
Your AI, your rules
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Choose your preferred AI provider (OpenAI, Google Gemini, more).
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Configure IT scenarios without coding - just describe the task in plain language.
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Start small and scale as your ITSM maturity grows.
How does AI work?
AI can feel vague. That’s why Gfacility defines it in three simple roles, so you always know what to expect.
Automatic problem recognition
Smart asset monitoring
Proactive ticket follow-up
AI with security at its core
- AI follows your existing permission structure - if it’s not allowed in Gfacility, AI can’t do it either.
- All interactions comply with your IT security and data privacy guidelines.
- A transparent, auditable, and safe AI environment.
Everything you get with Gfacility AI
Secure, compliant AI aligned with IT policies
Choice of AI providers (OpenAI, Google Gemini, more)
No-code scenario configuration
Role-based AI: Assistants, Agents, Advisors
Seamless integration with ITSM modules (Incident, Problem, Change, Asset, Knowledge)
Proactive automation across tickets, escalations, and updates
Actionable insights via Cortex AI Deep Research
Scalable platform - start small, expand at your pace
FAQ – AI for IT Service Management
Is AI safe to use with sensitive IT data?
Yes. Gfacility AI respects your existing permission model and fully complies with IT security and privacy requirements.
Do I need coding skills?
No. You can configure AI scenarios without code. Just describe the task in plain language, the AI handles the rest.
Which AI providers can I use?
You can choose from OpenAI, Google Gemini, and others - and switch if your needs change.
What are typical ITSM use cases?
From resolving incidents and grouping tickets to analyzing problems, optimizing changes, and keeping the CMDB accurate, Gfacility AI adapts to your IT service management needs.
How fast can we start?
Most IT organizations see value within weeks. Start with Assistants, then scale to Agents and Advisors as you grow.
What’s the cost of AI?
Gfacility AI works like an on-demand digital employee - you only pay for what you use. Costs are based on tasks executed (like tickets resolved, escalations prevented, or assets updated). Each executed task saves money, so it’s an investment, not just a cost. No tasks executed? No costs.
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