Unify IT, HR, Facilities, Finance, and more with enterprise service management software that people actually use. Gfacility streamlines requests, automates workflows, and delivers a consistent service experience across the enterprise - fully integrated with Microsoft 365 and Google Workspace.
Visitor management
Automate the entire visitor process: from registration and notifications to badge printing and security checks (GDPR-proof).
Room signage and visitor kiosk
Streamline room bookings and visitor check-ins with smart signage and intuitive self-service kiosks - designed to enhance front-desk efficiency and workplace experience.
Catering management
Manage orders smartly based on attendance. Prevent waste and maintain control over quanitties.
Room bookings
Employees book spaces effortlessly, while you stay in control of rules, availability and approvals. Optimize usage and reduce external costs - all in one streamlined flow.
Ticketing
Manage IT, HR, and Facility tickets from one place - with smart routing, effortless collaboration, clear user updates, and secure role based access.
Incident management
Restore service faster with AI-driven triage and smart routing. Users report issues in plain language, while AI gathers missing details, assigns the right team, and prevents SLA breaches.
Change management
Keep IT stable and compliant with structured, ITIL-aligned change processes. Plan, approve, and track changes with full visibility - reducing risk while speeding up delivery.
Problem management
Go beyond firefighting with AI-powered root cause analysis. Spot recurring issues, link incidents automatically, and prevent problems before they disrupt your business.
Service request fulfillment
Make it easy for employees to get what they need - from software access to hardware. Faster fulfilment, less manual work, and happier users.
Knowledge base
Give users and agents instant answers with a searchable, AI-integrated knowledge base. Capture fixes once and reuse them everywhere to cut ticket volume and resolution times.
Asset management
Maintain control over all your workplace assets. Schedule maintenance and prevent failures or downtime.
Financial insights
Record expenses, allocate budgets, and optimize the costs of your services.
Space usage
Monitor occupancy trends and identify underused spaces in real time. Make smarter, data-driven decisions to optimize every square meter.
Service delivery
Track service requests, monitor resolution times, and ensure adherence to ITIL workflows. Gain visibility into performance bottlenecks and continuously improve service delivery.
Employees request services directly in Outlook, Google Calendar, or Teams - no need to learn a new tool. Better requests, fewer tickets, and faster resolutions.
Smart automation, faster follow-ups, and clear communication ensure reliable service delivery - every time.
Less manual work, fewer escalations, and smarter self-service reduce the burden on service teams and lower overall costs.
No more frustration or confusion - just one place to get help with anything. Easy to use, fast to respond, and always available.
Standardized workflows, SLA tracking, and audit trails give you full visibility and compliance across all services.
Mathieu Rutte
CIO at Municipality of ’s-Hertogenbosch
1
Unified helpdesk
2500+
Tickets handled each month
±90%
Automatically routed
100%
Real-time visibility
Native integration with Microsoft 365 & Google Workspace
Open API & Single Sign-On (SSO). True SaaS: always up-to-date, no heavy custom development
Built for change – no-code configuration, modular rollout, and open integrations.
Frequently asked questions
What is ESM (Enterprise Service Management)?
ESM applies service management practices beyond IT - standardizing how departments like HR, Facilities, Finance, and Legal handle requests, knowledge, and workflows in one platform.
How is ESM different from ITSM?
ITSM focuses on IT services. ESM extends the same capabilities (catalog, SLAs, knowledge, automation) to every service team, improving consistency and user experience across the enterprise.
What are the benefits of Enterprise Service Management?
Higher service quality, lower costs, and better governance with a single, AI-powered experience for all services.
How long does Enterprise Service Management implementation take?
With Gfacility’s modular approach, organizations go live in weeks—not months, starting with a core catalog and scaling department by department.
Do we need to replace existing tools?
No. Gfacility connects with your existing identity, productivity, and line-of-business systems, so you can centralize the experience without ripping and replacing.
Simplify service. Standardize processes. Empower every team with an enterprise service management solution that people love to use.
