Brout, an expert in leadership training, has experienced strong growth in recent years. From an inspiring location on the river Vecht, the company hosts daily training sessions for dozens of participants. Hospitality is central to the experience – from freshly baked banana bread to perfectly organized lunches.
But with growth came complexity. The traditional approach using Excel and manual planning quickly became unsustainable.
Challenge: Growing without losing oversight
“We started small,” says Rens Mollee, Head of Hospitality at Brout. “But when we reached 50 to 60 guests a day, we began to run into problems. Last-minute changes, confusing communication, and food waste due to inaccurate estimates – it became unworkable.”
Staff scheduling was also a challenge. Temporary staff were sometimes scheduled on quiet days, while peak times faced shortages. This led to higher labor costs and a reduced guest experience.
The move to smart hospitality software
In search of a robust and user-friendly solution, Brout evaluated various tools – including international options. In the end, they chose Gfacility, a Dutch hospitality and planning tool that seamlessly fits Brout’s dynamic way of working.
Results of hospitality software at Brout
Since implementing Gfacility, Brout has seen immediate improvements:
- ±10 hours saved per week: training sessions and related services are now planned easily via Outlook; Excel shadow lists are a thing of the past.
- Reduced food waste: automatic guest count registration ensures accurate catering forecasts.
- Better staffing: real-time occupancy makes it possible to schedule staff based on actual demand.
- Single source of truth: project managers and the hospitality team work from one integrated system.
- Full Outlook integration: meetings and training sessions are automatically synchronized.
“Gfacility has truly made a difference,” says Rens. “What used to take half an hour now takes me one minute. Everything is clear and efficient. We can fully focus on what matters: delivering an outstanding guest experience.”
Ready for further growth
The scalability of Gfacility gives Brout the flexibility to expand in the future to larger venues or more training days. Collaboration with the Gfacility team has also been positive:
“Support is fast, personal, and solution-oriented. That inspires confidence.”
Digitalization as a foundation in the hospitality sector
By implementing Gfacility, Brout has fully digitized and professionalized its hospitality processes. The result: greater efficiency, less waste, and a solid foundation for sustainable growth in the years ahead.
