Gfacility vs. TOPdesk
Switch to Intelligence.
Why settle for forms when you can get answers? Discover the power of AI-native service management.
Autonomous AI. Not just any assistant.
Gfacility UX No more forms needed.
Insight.
No consultancy required.
Which one will you choose?
Gfacility
Modern
TOPdesk
Traditional
Focus
What is the priority of the system?
User & Simplicity
Focus on the end user and resolving issues without hassle.
Administration & Process
Focus on the back-office agent and filling out tickets correctly.
AI Architecture
How is AI used at its core?
Autonomous AI
Gfacility offers the complete AI suite. Choose collaboration with the AI Assistant, or opt for speed with the autonomous Digital Employee. Looking to optimize processes? DeepResearch dives deep for precise analysis and insights.
Suggestive
While TOPdesk supports employees with AI suggestions, Gfacility takes over the task completely. No validation required - just results. We automate the process from A to Z, without human intervention.
User experience
What does the employee see?
Visual & Simple
No training needed. Everyone gets it right away.
Forms & Lists
More complex interface, training often needed.
Consultancy
Needed for implementation and management?
Not needed
Fully self-service. You remain in control.
Structural
Consultancy is often needed for changes.
Insights
What is the value of the data?
Benchmarks
From data to action. Real-time insights and automated benchmarking show exactly where you can improve and outperform.
Static Reports
Reports are provided. Analysis and benchmarking require your team's effort. You must bridge the gap between raw data and actual improvement yourself.
Pricing
How transparent are the costs and management?
Simple & Cost-effective
One single license type. No expensive admin roles or mandatory consultancy. 100% self-service.
Complex & Costly
Price increases with role complexity (admins). Heavy reliance on paid consultants for changes (lock-in).