Change management software – ITIL-based, AI-powered ITSM Solution

Deliver controlled, compliant, and predictable IT changes - without slowing innovation. Gfacility’s ITIL change management solution combines proven ITSM change management best practices with AI automation to reduce risk, improve collaboration, and accelerate safe deployments.

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Combine the

best of ITIL with the Power of AI

Poorly managed changes are one of the leading causes of outages and security breaches. Gfacility transforms your change process from reactive to proactive - ensuring every change is planned, reviewed, approved, implemented, and documented according to your ITIL change management framework.

Incidents, Problems, Knowledgebase, and Changes are seamlessly connected, so you have full context before approving a change. AI automation speeds up the ITIL change management process by automatically gathering impact data, checking dependencies, and alerting stakeholders - reducing bottlenecks and preventing costly errors.

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End-to-end ITIL change management - from request to closure

Manage the full change lifecycle in a single platform. Gfacility uses guided workflows and AI to capture every detail, assessing impact and risk so approvers can make faster, compliant decisions. From scheduling to closure, every step is controlled, connected, and audit-ready.

AI-powered change assessment – minimise risk before it happens

Automatically analyse historical incidents, linked problems, and configuration data from your CMDB to assess the potential impact of any proposed change. Approve with confidence, backed by evidence instead of guesswork.

Visual dependency mapping – see risks before you approve

Instantly visualise how a change will affect related systems, applications, and services. Dependency maps pull live data from your CMDB, highlighting potential risks and conflicts so you can schedule changes with confidence.

Complete compliance & audit readiness

Every request, approval, and deployment is recorded in a full audit trail. Role-based access ensures only authorised stakeholders can approve or implement changes, supporting governance, ISO, and regulatory compliance.

Role-based dashboards & real-time reporting

Track change success rates, lead times, backlog, and failure causes. Get ITIL-aligned reports that help you improve your change management plan and meet organisational KPIs.

Transform IT Service Management

With our all-in-one IT Service Management (ITSM) software, you don’t just resolve tickets – you transform how IT delivers value across the organization. Discover a smarter way of working.

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Everything you need for IT change management

Customisable approval processes

Create dynamic approval workflows for different types of changes.

Visual dependency mapping

Instantly visualize asset and service dependencies to understand the true impact of a change.

Automated risk and impact analysis

Our AI automatically checks linked assets, dependencies, and known issues to provide a data-driven risk score for every change before it's approved.

Automated stakeholder notifications

Keep all stakeholders in the loop with timely, automated notifications.

Change calendar

Visualise upcoming deployments to coordinate across teams.

Change success rate reporting

Track success rates and other key metrics on intuitive dashboards.

Linked Incident, Problem & Knowledge Management

Link changes directly to related incidents, problems, and knowledge articles for full context.

Standard, normal & emergency change support

Utilize optimized workflows for standard, normal, and emergency changes.

Role-based access & permissions

Define granular, role-based permissions.

Audit trail & compliance logging

Maintain a complete, immutable audit trail of every action and decision.

Standard change templates

Pre-approved workflows for low-risk, repeatable changes.

Mobile access for approvals anywhere

Allow to review and action change requests from any mobile device.

Change management platform integrations

Connect with monitoring tools, DevOps pipelines, and CMDBs.

Frequently asked questions

What is ITIL change management?

ITIL change management is a structured process for controlling the lifecycle of all changes to IT services - from request to implementation - to minimise risk and disruption. It ensures changes are planned, tested, and approved before deployment.

How does Gfacility support ITSM change management?

Our change management system automates impact analysis, risk scoring, scheduling, and approvals - while ensuring full compliance with change management best practices. It connects seamlessly with Incident, Problem, and Knowledge Management for end-to-end traceability.

Does it support different change types?

Yes. Gfacility supports standard, normal, and emergency changes - each with tailored workflows and approval paths.

How does AI improve change management?

Our AI engine automatically checks historical incident data, linked problems, asset dependencies, and known issues to identify risks and recommend the best approach before a change is approved.

Can I integrate Gfacility with my DevOps or IT monitoring tools?

Yes. Gfacility connects with your existing toolset, including CI/CD pipelines, CMDBs, monitoring systems, and communication platforms.

Can I customise the change management framework?

Absolutely. You can adapt the process, templates, and communication flows to match your change management methodologies and compliance requirements.

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From manual to meaningful

Your IT team has more to offer than just password resets. With Gfacility, you streamline support requests, eliminate workflow chaos, and gain the insights needed to become a proactive, strategic partner. Stop chasing tickets and start creating value.

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