Configuration management software – ITIL-based, AI-powered CMDB solution

Gain complete visibility of your IT landscape, prevent shadow IT, and speed up service delivery - with Gfacility’s AI-powered Asset Management and Configuration Management Database (CMDB). Keep every asset, configuration item (CI), and relationship under control, while automating data accuracy, lifecycle tracking, and cost transparency.

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How does AI work?

AI often sounds complicated. That’s why Gfacility makes it clear and practical with three roles you can actually use.

Always available via chat, voice, or even a picture.
Answers workplace questions instantly: “Where can I find a desk?” or “How do I book a meeting room?”
Creates requests with the right details or books meetings directly.
Cuts repetitive questions to your facility team, saving hours every week.

Always up to date - AI-powered configuration accuracy

Our AI agents continuously validate asset data against closed changes, monitoring tools, AD, and cloud APIs. Inconsistencies are flagged and corrected automatically – keeping your CMDB a living, reliable source of truth.

Visual dependency mapping – understand impact at a glance

See how servers, applications, networks, and services depend on each other. When incidents or changes occur, you instantly know which assets, users, and services are at risk.

Lifecycle management – full control from procurement to retirement

Every asset has a cost and a lifecycle. Gfacility tracks it all: purchase, deployment, usage, maintenance, and retirement – including TCO, license usage, and financial impact. Give IT, finance, and procurement one shared view of costs and performance.

Proactive AI agents – tireless digital asset managers

Gfacility’s AI agents quietly monitor your assets, spotting risks before they turn into incidents. Expiring licenses, underused devices, or rogue installs are flagged automatically, so IT can act early instead of firefighting later. And when you need something new automated, just describe the task in plain language – from “check all projectors every Friday” to “alert me when a new device joins the network.” The agent picks it up around the clock, no coding required.

Complete visibility – insight across your IT environment

Dashboards and reports give you instant insight into asset status, lifecycle costs, license usage, and service dependencies. With role-based views, every stakeholder sees what matters: finance sees costs, IT sees dependencies, and security sees compliance risks.

Transform IT Service Management

With our all-in-one IT Service Management (ITSM) software, you don’t just resolve tickets – you transform how IT delivers value across the organization. Discover a smarter way of working.

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Everything you need for enterprise asset management & CMDB

AI validation & correction

Ensure accurate, up-to-date asset data.

Visual dependency maps

See how CIs relate across services.

Lifecycle & cost tracking

Manage assets from purchase to retirement with TCO insights.

License & contract management

Track usage, expiry, and compliance.

Role-based dashboards

Tailored insights for IT, finance, and compliance.

Linked ITSM workflows

Incidents, problems, and changes auto-attach relevant assets.

Proactive alerts

Warranty, license, and compliance notifications before issues arise.

Audit trail & compliance

Trace every update for governance, ISO, and regulatory audits.

Shadow IT detection

Uncover unmanaged or unauthorized assets.

Mobile access

Manage assets anywhere via mobile app.

Integration-ready

Connect with monitoring tools, AD, cloud platforms, and procurement systems.

Custom CI workflows & attributes

Tailor the CMDB to your unique environment.

Reporting & analytics

Analyze cost, usage, compliance, and trends.

Frequently asked questions

What is a CMDB in ITIL?

A CMDB (Configuration Management Database) stores information about configuration items (CIs) such as hardware, software, systems, and their relationships. It supports ITIL by providing accurate, consistent data for incident, problem, and change management.

How does AI improve asset management?

Gfacility’s AI agents automate validation, detect anomalies, and alert you about lifecycle events. This eliminates manual updates and keeps your CMDB trustworthy.

Can Gfacility integrate with existing tools?

Yes. Gfacility connects to Microsoft 365, Google Workspace, Active Directory, cloud APIs, monitoring systems, procurement platforms, and more - making integration seamless.

Is Gfacility’s CMDB ITIL 4 aligned?

Yes. Our CMDB and asset management processes follow ITIL 4 practices, ensuring governance, compliance, and alignment with enterprise ITSM frameworks.

How fast can we implement?

Most organizations go live within weeks, thanks to pre-configured CI templates and integration options. You don’t need to start from scratch.

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From manual to meaningful

Your IT team has more to offer than just password resets. With Gfacility, you streamline support requests, eliminate workflow chaos, and gain the insights needed to become a proactive, strategic partner. Stop chasing tickets and start creating value.

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