ITIL Insights: AI-powered insights for ITSM
Most ITSM tools overwhelm you with charts and reports. Gfacility’s ITIL Insights dashboards and Cortex AI analysis go further: they turn raw ITIL data into actionable insights you can trust. Instead of static numbers, you get context, explanations, and clear next steps -helping your IT team prevent incidents, improve changes, and deliver measurable business value.
Combine the
best of ITIL with the Power of AI
Traditional reporting is reactive and often shows a lot of numbers but little insight. With Gfacility, reporting becomes true decision support - fully aligned with ITIL 4. Our platform highlights the KPIs that matter across all ITIL processes - incidents, problems, changes, assets, and knowledge. Instead of just presenting data, Gfacility connects the dots, showing how your ITSM organisation is really performing and where improvements can be made.
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Everything you need with ITIL insights
Role-based dashboards
Executives, managers, and agents see tailored views..
SLA monitoring
Real-time tracking with proactive breach alerts.
AI-powered predictions
Spot risks and prevent issues before they escalate.
Trend analysis
Visualize recurring incidents, change bottlenecks, and asset issues.
Cross-process analytics
Connect data across Incidents, Problems, Changes, Assets, and Knowledge.
Compliance reporting
Audit-ready exports for ISO, GDPR, and governance.
Custom KPIs & metrics
Define the measures that matter most to your organization.
Automated reporting
Scheduled reports sent directly to stakeholders.
Mobile access
Dashboards available anywhere, on any device.
Integration-ready
Connect ITIL Insights with BI tools like Power BI, Tableau, or existing IT dashboards.
Frequently asked questions
What is ITIL Insights?
ITIL Insights is Gfacility’s AI-powered reporting and dashboarding solution, giving IT leaders real-time visibility across all ITIL 4 processes - from incidents to changes.
How does AI improve ITIL reporting?
Gfacility offers a smart and user-friendly room booking solution to help employees easily reserve meeting rooms, huddle spaces, or other workspaces - all integrated within your existing tools.
Can ITIL Insights replace my BI tool?
Gfacility offers a smart and user-friendly room booking solution to help employees easily reserve meeting rooms, huddle spaces, or other workspaces - all integrated within your existing tools.
Which ITIL processes are supported?
Gfacility offers a smart and user-friendly room booking solution to help employees easily reserve meeting rooms, huddle spaces, or other workspaces - all integrated within your existing tools.
How fast can we get value?
Gfacility offers a smart and user-friendly room booking solution to help employees easily reserve meeting rooms, huddle spaces, or other workspaces - all integrated within your existing tools.
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From manual to meaningful
Booking a meeting room shouldn’t feel like a project on its own. With Gfacility, you skip the email chains, avoid double bookings, and make sure every meeting has the right space, people, and setup - without the usual hassle.
