Helpdesk
Solve customer queries quicker and easier
Manage all queries and provide quick, centralized customer support on the Gfacility Helpdesk. Customer support teams automate and streamline customer issues to save time and lower onboarding costs.
Manage customer FAQs with a knowledge base
Gfacility knowledge management is an easy-to-use interface for customers looking for answers to their problems without raising a ticket. The helpdesk has a simple interface for your team to update the FAQs, how-to articles, and tutorials according to respective roles.
Never lose track of SLAs
Get access to a first-rate SLA management system for your corporate clients. Gfacility helpdesk tracks multiple customers and products SLAs. A friendly user interface makes it easy to create, edit, and delete SLAs.
Get insight into team performance with ratings
Customers have high service expectations from you. They want quick answers and do not have the time to stay on hold. Use the Gfacility helpdesk to help your business become a highly rated 24/7 customer support centre.
Everything you need on a great Helpdesk solution
Custom Ticket Templates
Customize templates for complaints, requests, and incidence tickets.
Workflow
Group customer complaints and requests by department, service or project type for streamlined responses.
Priority
Group customer complaints and requests by department, service or project type for streamlined responses.
Filters and views
The Gfacility Query Builder customizes overviews and filters for swift access to all the visitor activities.
Analytics and Reports
Use KPI to gain practical insights and augment your decision-making process and efficiency.
Communication
Consolidate communication to one channel so that nothing falls through the cracks.
Instant notifications
Automatically notify the helpdesk staff about new customer queries. Notify your visitor once their query is resolved.
Ratings
Get your customer satisfaction ratings after finishing a task or resolving a complaint.
