Manage customer FAQs with a knowledge base

Gfacility knowledge management is an easy-to-use interface for customers looking for answers to their problems without raising a ticket. The helpdesk has a simple interface for your team to update the FAQs, how-to articles, and tutorials according to respective roles.

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Never lose track of SLAs

Get access to a first-rate SLA management system for your corporate clients. Gfacility helpdesk tracks multiple customers and products SLAs. A friendly user interface makes it easy to create, edit, and delete SLAs.

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Get insight into team performance with ratings

Customers have high service expectations from you. They want quick answers and do not have the time to stay on hold. Use the Gfacility helpdesk to help your business become a highly rated 24/7 customer support centre.

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Everything you need on a great Helpdesk solution

ticket

Custom Ticket Templates

Customize templates for complaints, requests, and incidence tickets.

workflow

Workflow

Group customer complaints and requests by department, service or project type for streamlined responses.

priority

Priority

Group customer complaints and requests by department, service or project type for streamlined responses.

filters

Filters and views

The Gfacility Query Builder customizes overviews and filters for swift access to all the visitor activities.

reports

Analytics and Reports

Use KPI to gain practical insights and augment your decision-making process and efficiency.

communication

Communication

Consolidate communication to one channel so that nothing falls through the cracks.

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Instant notifications

Automatically notify the helpdesk staff about new customer queries. Notify your visitor once their query is resolved.

ratings

Ratings

Get your customer satisfaction ratings after finishing a task or resolving a complaint.

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