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Facility Service Management
Build bridges between problem and solution
Service management is more than just solving problems - it's about really helping people. With an efficient helpdesk system and an intuitive knowledge base, you effortlessly connect questions to the right answers. Put knowledge in motion, improve collaboration and deliver services that make an impact.
Ease of use
Barrier-free reporting, solutions at your fingertips
Report problems wherever and whenever you want. The intuitive interface ensures high adoption, while Ai guides users directly to the right solution. Automation prevents duplicate reports and takes administrative work off your hands.
Always one step ahead
Get immediate help while making a report. On based on smart knowledge base articles, you will receive answers even before you complete the report. So you are helped faster and a solution is often found within seconds.
A personal assistant for everyone
Hello, I am your personal assistant, how can I help?
Hi - I am having a meeting right now and the screen is not working.
That's annoying! I'll send the following immediately:Problem: screen not working | Your location: 📍space Delta | Prio: 🚨 High. Anything else you want to add?
No, it was. Thank you!
You're welcome, we'll fix it soon. Let me know if you need anything else.
Coordination and implementation
Structure has never been so obvious
Processes that work
Whether it is approval requests, automatic task allocation or complex workflows - you are in control. Design processes flexibly to fit seamlessly into your organisation. Make sure everything runs smoothly automatically, without fuss.
Everyone on the same page
Keep progress transparent for everyone, with clear work stocks and clear priorities. Bundle communication in one place and work with SLAs that guarantee clear agreements and expectations. This way, you work together transparently and efficiently.
Sustainability
Optimise processes, minimise waste
Save time and money by avoiding duplicate reports, streamlining processes and using insights use for improvement.
3x
more self-service use
100%
communication within the notification
70%
fewer repeated / duplicate notifications
Productivity & workload
Demonstrably more productive employees
With a service-oriented approach and automated workflows, you streamline processes and make work easier for everyone. Employees stay focused as problems are solved quickly and communication is clear. For handlers, this means a lower workload and more focus on tasks that add value for the organisation.
Service management: driving progress
Service management goes beyond resolution - it transforms organisations. By working proactively and removing obstacles, you turn your service department into a strategic hub that contributes to growth and innovation. At Gfacility, we believe that real progress starts with collaboration. With our solutions, we bring people closer together, set ideas in motion and turn service delivery into a competitive advantage.