# Gfacility

> Gfacility is the AI-native enterprise service management (ESM) platform that unifies IT, Facility and Workplace operations on one engine. One service catalogue, one AI engine, one shared backlog - across every service line.

Gfacility replaces the patchwork of ServiceNow + Planon + Iris + maintenance spreadsheets that most enterprises run. It auto-routes every request to the right team, auto-resolves 40-70% of L1 tickets, and gives leadership a single live view of cross-domain SLA, MTTR and cost. ITIL 4 aligned, ISO 27001 certified, GDPR compliant, EU data residency. Most customers go live in a week.

## Why this exists

Most enterprises run IT, Facility, HR and Workplace on disconnected tools - duplicate tickets, finger-pointing between teams, no idea where the real waste is. Gfacility unifies every service line under one AI engine. Every request lands where it belongs, gets the right action, and closes.

## Core platform

- [Enterprise Service Management](https://gfacility.com/enterprise-service-management/): One platform for IT + Facility + Workplace, with a unified service catalogue, shared SLAs and one cross-domain backlog.
- [IT Service Management](https://gfacility.com/it-service-management/): ITIL 4 aligned ITSM with AI triage, change control, problem management, request fulfilment, knowledge base and CMDB.
- [Facility Management](https://gfacility.com/facility-management-software/): Helpdesk, asset & maintenance, vendor & contract management for facility operations.
- [Workplace Management](https://gfacility.com/workplace-management/): Visitor management, room booking, signage, catering, hybrid scheduling.

## IT Service Management features

- [Incident management](https://gfacility.com/incident-management/): AI triages every incident in seconds - classifies, enriches with context, routes to the right responder.
- [Change management](https://gfacility.com/change-management/): ITIL-aligned change flows with built-in CAB approvals, freeze windows and full audit trails.
- [Problem management](https://gfacility.com/problem-management/): AI clusters recurring incidents, surfaces root cause, tracks the fix.
- [Asset management (CMDB)](https://gfacility.com/asset-management/): Living CMDB built from real telemetry, not last quarter's spreadsheet.
- [IT knowledge base](https://gfacility.com/it-knowledgebase/): AI-integrated knowledge base with searchable, contextual answers.
- [IT analytics](https://gfacility.com/it-analytics/): Cross-domain SLA, MTTR and licence-utilisation dashboards.
- [IT management AI](https://gfacility.com/it-management-ai/): The AI digital workers that close, classify and route IT tickets autonomously.
- [Time tracking](https://gfacility.com/time-tracking/): Log hours on tickets and tasks, manually or with a live counter, for accurate billing and capacity insight.
- [Workflow automation](https://gfacility.com/workflow-automation/): No-code rules across tickets, tasks, bookings, visitors, assets and CIs, with webhooks, AI actions and a full run trace.
- [Service request fulfilment](https://gfacility.com/service-request-fulfilment/): An orderable service catalogue with intake templates, rule-based routing, approval as a workflow step and automatic close.

## Facility features

- [Facility helpdesk](https://gfacility.com/facility-helpdesk/): Every facility request - broken light, leaking ceiling - captured, routed and tracked alongside IT tickets. One queue, one SLA logic.
- [Work orders](https://gfacility.com/facility-work-orders/): Turn requests and planned jobs into tracked work orders with owners, SLAs, costs and asset links; assign to technicians or vendors.
- [Facility knowledge base](https://gfacility.com/facility-knowledgebase/): Floor plans, equipment manuals, supplier contacts - searchable in chat.
- [Facility asset management](https://gfacility.com/facility-asset-management/): Preventive maintenance, warranty tracking, asset-to-incident links.
- [Inspections & maintenance planning](https://gfacility.com/maintenance-planning/): Element inspections with NEN 2767 condition scores, rolled up into a multi-year maintenance plan with cost per plan year.
- [Vendor & contract management](https://gfacility.com/vendor-contract-management/): Contracts, SLA targets and renewal windows in one register, measured against the work orders the vendor actually handled.
- [Fleet management](https://gfacility.com/fleet-management/): Lease cars, service vans and operational equipment in one register, with documents, inspection dates, work orders and cost per asset. Administrative record, not telematics.

## Workplace features

- [Visitor management](https://gfacility.com/visitor-management/): Pre-registered visitors, badge printing, security checks, host notifications - GDPR-proof.
- [Visitor kiosk](https://gfacility.com/visitor-management-kiosk/): Self-service kiosks for visitors and walk-up reservations.
- [Room booking](https://gfacility.com/room-booking/): Hybrid teams book from Outlook or Teams. Auto-cancellation when no one shows up.
- [Room signage](https://gfacility.com/room-signage/): Smart room signage that reflects what's actually happening on the floor.
- [Catering management](https://gfacility.com/catering-management/): Catering ordered from real attendance, not optimistic guesses.
- [Workplace insights](https://gfacility.com/workplace-insights/): Occupancy trends, under-utilised spaces, real-time space analytics.
- [Workplace AI](https://gfacility.com/workplace-management-ai/): Digital workers that reorganise meetings, rooms and hybrid days automatically.
- [Floor maps & desk booking](https://gfacility.com/desk-booking/): Interactive floor maps with live room and desk availability, plus desk booking for hybrid teams.
- [Hybrid scheduling](https://gfacility.com/hybrid-scheduling/): Self-service office days with teams, nudges, recurring patterns and two-way Microsoft 365 and Google calendar sync.
- [Space planning](https://gfacility.com/space-planning/): Space forecasting scenarios with growth, attendance and m2 per FTE, projected demand against capacity, and a portfolio roll-up.

## Differentiators

- **One AI engine across IT, Facility and Workplace** - not three separate "AI helpdesks" bolted onto separate tools.
- **AI that acts, not just suggests** - opens, classifies, enriches, routes, applies fix, closes. Not a search bar with a chat icon.
- **Native in Teams, Slack and Outlook** - adoption isn't a project, it's day one.
- **Live in a week** - pre-configured ITIL and facility workflows, native Microsoft & Google integrations, migration tools for ServiceNow / Zendesk / Planon.
- **Per-agent pricing** - unlimited end-users, unlimited AI actions, no per-ticket charges.
- **EU data residency** - ISO 27001, GDPR, ITIL 4 baked in. Your data is never used to train shared models.

## Comparisons / alternatives

How Gfacility compares to the tools enterprises usually run today:

- [Gfacility vs ServiceNow](https://gfacility.com/compare/servicenow/): A unified IT + Facility + Workplace alternative to ServiceNow, live in weeks instead of a multi-quarter implementation.
- [Gfacility vs Jira Service Management](https://gfacility.com/compare/jira-service-management/): ITIL 4 service management beyond IT, with AI that acts rather than just routes.
- [Gfacility vs TopDesk](https://gfacility.com/compare/topdesk/): One AI engine across service lines instead of separate IT and facility desks.
- [Gfacility vs Planon](https://gfacility.com/compare/planon/): Facility and workplace operations unified with IT on a single AI-native platform.
- [Gfacility vs Freshservice](https://gfacility.com/compare/freshservice/): Mid-market ITSM alternative with autonomous AI agents and IT + Facility + Workplace on one engine.
- [Gfacility vs Spacewell](https://gfacility.com/compare/spacewell/): One platform replacing the Axxerion, MCS and O-Prognose product family, with ITSM in the same engine.
- [Gfacility vs BMC Helix](https://gfacility.com/compare/bmc-helix/): An AI-native alternative to BMC Helix that closes tickets end-to-end and unifies IT, Facility and Workplace.
- [Gfacility vs Ultimo](https://gfacility.com/compare/ultimo/): EAM and maintenance alongside ITSM and Workplace on a single engine, instead of stitching Ultimo to a separate service desk.
- [Gfacility vs IBM TRIRIGA](https://gfacility.com/compare/ibm-tririga/): An AI-native workplace and facility alternative to IBM TRIRIGA, live in weeks instead of a 12 to 18 month IWMS programme.

## By industry

Sector-specific service management. Hub: [Industries](https://gfacility.com/industries/).

- [Healthcare](https://gfacility.com/industries/healthcare/)
- [Education](https://gfacility.com/industries/education/)
- [Government & public sector](https://gfacility.com/industries/government/)
- [Financial & professional services](https://gfacility.com/industries/financial-services/)
- [Manufacturing & logistics](https://gfacility.com/industries/manufacturing/)
- [Professional services](https://gfacility.com/industries/professional-services/)
- [Technology & SaaS](https://gfacility.com/industries/technology/)
- [Real estate & property management](https://gfacility.com/industries/real-estate/)
- [Retail](https://gfacility.com/industries/retail/)

## By role

What Gfacility does for each persona. Hub: [Roles](https://gfacility.com/roles/).

- [Facility Manager](https://gfacility.com/roles/facility-manager/)
- [IT / Service Manager](https://gfacility.com/roles/it-service-manager/)
- [Workplace / Office Manager](https://gfacility.com/roles/workplace-manager/)
- [COO / Operations Director](https://gfacility.com/roles/operations-director/)
- [CIO / IT Director](https://gfacility.com/roles/cio/)
- [HR / People Operations](https://gfacility.com/roles/hr-leader/)
- [CFO / Finance leader](https://gfacility.com/roles/cfo/)
- [Receptionist / Front of house](https://gfacility.com/roles/receptionist/)
- [Facility Service Provider](https://gfacility.com/roles/facility-service-provider/)
- [Managed Service Provider (MSP)](https://gfacility.com/roles/managed-service-provider/)

## Maturity scans

Free interactive self-assessments, no signup and no email required, that score an organisation on the five-level CMMI / ITIL 4 maturity ladder and return a level plus next steps instantly in the browser. Hub: [Maturity scan](https://gfacility.com/maturity-scan/).

- [ITSM maturity scan](https://gfacility.com/maturity-scan/itsm/): Score your IT service management across process, automation, knowledge and data.
- [Workplace maturity scan](https://gfacility.com/maturity-scan/workplace/): Score your workplace and facility operation across visitors, rooms, requests and data.

## Typical results in the first 90 days

- L1 ticket volume down 40-70% across service lines.
- MTTR down 30-50%.
- Cross-team backlog cleared.
- ~32% of routine intake handled by AI without a human in the loop.
- 30 hours / month / agent reclaimed.

## Customer reference

[Gemeente 's-Hertogenbosch](https://gfacility.com/) - Dutch public sector, 1,800 employees. Unified IT, Facility and Workplace on Gfacility; cross-team backlog down 52%; ~32% of intake auto-handled by AI; live in 1 week.

## Languages

Homepage: English, Dutch, German, French, Spanish, Italian, Portuguese.
Feature & solution pages: English and Dutch.

## Resources

- [Blog](https://gfacility.com/blog/)
- [Knowledge base](https://gfacility.com/knowledgebase/)
- [About](https://gfacility.com/about-us/)
- [Contact / book a demo](https://gfacility.com/contact-us/)
- [AI security and the EU AI Act](https://gfacility.com/ai-security-and-the-ai-act/): How Gfacility classifies its AI under the EU AI Act (limited risk), where the AI runs (EU, Vertex AI) and the safeguards applied.- [Sitemap](https://gfacility.com/sitemap-index.xml)