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Knowledge base
The correct answer, without searching
Connect questions to solutions via an intuitive knowledge base. Quickly find what you need and avoid unnecessary notifications. For smarter and more efficient service management.
The right information at the right time
Using powerful AI technology, Gfacility ensures that users always have access to relevant and up-to-date information. Find exactly what you need, when you need it, so you can solve problems instantly and save time.
Prevent reports with self-help and knowledge articles
Empower users to find answers independently with a comprehensive knowledge base full of up-to-date self-help articles. This prevents unnecessary calls and creates a more efficient, obstacle-free working environment.
Transform service management
With our all-in-one meeting solution, you don't just support every meeting - you transform the the way your organisation comes together. Find out how you can make a difference - check out our Meeting Management Module.
Functionalities
Everything you need
Overviews and filters
Quickly find the relevant information through user-friendly overviews with advanced filtering capabilities.
Notifications
Receive timely notifications for important updates, tasks and reservations.
Workflows
Automate (approval) processes and streamline tasks with customised tailored workflows.
Catalogue and policies
Attractive catalogue with detailed room information and the possibility to set who may book which rooms and when booking.
Communications
Easy communication via e-mail, with all correspondence is automatically is linked to the reservation.
Analysis & reporting
Get valuable insights from edetailed analyses and flexible reporting.
Mobile app
Work anywhere with the convenient mobile application, designed for maximum flexibility.
Valuations
Collect feedback and provide insightful ratings to monitor quality.
Google integrations
Google Calendar plug-in and user integrations.
Automation
Display knowledge base articles automatically when they match created notifications.
Microsoft integrations
Microsoft Outlook plug-in and user integrations.
Comprehensive knowledge base forms
With configurable forms, you make sure the right people can see and manage the right items.
Service management: driving progress
Service management goes beyond resolution - it transforms organisations. By working proactively and removing obstacles, you turn your service department into a strategic hub that contributes to growth and innovation. At Gfacility, we believe that real progress starts with collaboration. With our solutions, we bring people closer together, set ideas in motion and turn service delivery into a competitive advantage.