EN 
NL 
Facility Helpdesk
Notifications without thresholds
Make reporting requests or problems simple and efficient. No complicated forms, just a quick way for reports to go straight to the right handler.
Lower thresholds for reporting problems
Leave behind complex forms that are a barrier to reporting problems. With Gfacility, reporting becomes simple, so that any problem or request quickly gets the right attention.
Reduce pressure on the service desk
Avoid duplicate reports by letting users automatically join existing reports. In addition, the knowledge base answers questions before they need to be reported. This increases efficiency and reduces workload.
Built for cooperation
Communicate effortlessly through known channels, with all communication automatically captured within the notification. Collaborate easily and ensure that notifications are handled quickly and efficiently.
A world of flexibility
No process is the same. Gfacility offers maximum flexibility in configuring overviews, workflows and more. So the helpdesk adapts seamlessly to your unique needs.
Get valuable insights
With insight into calls, you can respond smartly to peak moments and reduce workload. Automatically collected feedback after each call helps to continuously optimise your service.
Transform service management
With our all-in-one helpdesk module, you don't just support every report - you transform the way your organisation solves problems. Find out how you can make a difference - check out our Service Management Module.
Functionalities
Everything you need for smart notification management
Overviews and filters
Quickly find the relevant information through user-friendly overviews with advanced filtering capabilities.
Notifications
Receive timely notifications for important updates, tasks and reservations.
Workflows
Automate (approval) processes and streamline tasks with customised tailored workflows.
Catalogue and policies
Attractive catalogue with detailed room information and the possibility to set who may book which rooms and when booking.
Communications
Easy communication via e-mail, with all correspondence is automatically is linked to the reservation.
Analysis & reporting
Get valuable insights from edetailed analyses and flexible reporting.
Mobile app
Work anywhere with the convenient mobile application, designed for maximum flexibility.
Valuations
Collect feedback and provide insightful ratings to monitor quality.
Visitor badges
Create and print customised visitor badges for a professional and personalised welcome.
Google integrations
Google Calendar plug-in and user integrations.
Microsoft integrations
Microsoft Outlook plug-in and user integrations.
Extended notification templates
Get the right information through freely configurable notification forms.
Automation
Prevent manual handling and automate assignment of tasks and approvals.
SLA module
Track SLAs effortlessly with the most flexible SLA module.
ITIL 4.0 Ready
Fully aligned with the latest ITIL standards for flexible and future-proof service management.
Service management: driving progress
Service management goes beyond resolution - it transforms organisations. By working proactively and removing obstacles, you turn your service department into a strategic hub that contributes to growth and innovation. At Gfacility, we believe that real progress starts with collaboration. With our solutions, we bring people closer together, set ideas in motion and turn service delivery into a competitive advantage.