Licence request · Figma
AI · Closed policy-approved
Enterprise Service Management that works the way you do
Unify IT, HR, Facilities, Finance, and more with enterprise service management software that people actually use. Gfacility streamlines requests, automates workflows, and delivers a consistent service experience across the enterprise - fully integrated with Microsoft 365 and Google Workspace.
- One solution for internal service
- Meets ISO 27001, GDPR and the AI Act. Data in the EU
- Live in weeks, not months
· Control Center AI Engine
Online · Cross-domain triage live
0
AI actions today
IT 8 active
Mailbox quota · auto-extend
AI processing
VPN issue · 3 users
Routed → Network team
Facility 4 active
Light broken · room 4B
Routed → Building team
Meeting-room sensor
AI · Closed IoT restart
Cleaning request · 2F
AI processing
Workplace 3 active
Visitor pre-registration
AI · Closed 11s
Catering 14 → 9 attendees
AI · Closed synced
Desk swap · 3rd floor
AI processing
AI engine routing across IT · Facility · Workplace avg MTTR 1m 12s
"With Gfacility we now have one clear channel for all IT and FM requests."
"It makes our service more transparent, faster and more professional. A true no-brainer for any organisation that wants to work more efficiently."
The full service-management stack
Every service line.One platform.One source of truth.
Incident #467 Waiting Major VM Start timer Ask AI
2
0.0
Laptop won't start — Dell Latitude 5420
Duplicate #435 Dead laptop — no power LEDs
Live • 3 collaborators
AI
Auto-triaged as Hardware · battery fault. Routed to Field Engineering. 3 KB articles attached.
Gfacility AI · 14:41
VE
Replacement Latitude 5420 reserved from stock — delivering to Room 1 by 11:00.
Vincent (Field Eng.) · 14:43
AK
Thanks, I'll be at my desk.
Ajesh Kumar · 14:46
Incident management
AI triages every incident in seconds - classifies, enriches with context, and routes to the right responder. Your engineers stop being a queue and start solving real problems.
Learn more → CHG-684 CAB review
Roll out security patch to all company laptops
ITIL change process
Plan
Review
3 CAB
4 Approve
5 Deploy
Impact analysis
Risk · Low Services 12
Users 240
Locations 4
CAB approval
VK AM JD KL +1
4 of 5 approved
Freeze window
23 → 26 Dec · clear
Change management
ITIL-aligned change flows with built-in CAB approvals, freeze windows and full audit trails. No more Friday rollbacks because someone shipped during a freeze.
Learn more → PRB-042 Known error
VPN client drops every 30 minutes
Linked incidents · 30-day trend
Before fix Fix deployed After fix
−47%
MTTR
23
linked
9d
open
Top sources
HQ Office 12
Remote 8
Branch A 3
Root cause
VPN client memory leak — KB-2041
Problem management
Stop fighting the same fire twice. AI clusters recurring incidents, surfaces the root cause, and tracks the fix until it actually sticks.
Learn more → REQ-734 Approved Auto
Onboarding bundle · 4 items
Provisioning
- Dell Latitude 5520 Assigned · Asset AS-1041
- Microsoft 365 licence Granted · E5
- VPN access Provisioning · 90s
- Slack workspace Queued
Auto-approved by policy
Onboarding · Engineering
Resolution
4 min
vs 4h manual
Service request fulfilment
Access requests, software, hardware, onboarding - auto-routed, auto-approved by policy, and closed without a human in the loop where it's safe.
Knowledge base
How do I set up MFA on a new laptop?
AI answer
Open the Microsoft Authenticator app, scan the QR shown in the IT setup portal, then confirm with your work email. Full step-by-step in Article KB-118.
Sources
- 1 MFA enrolment — new device KB-118 · 96% match
- 2 Microsoft Authenticator setup KB-104 · 82%
- 3 Lost device — reset MFA KB-127 · 64%
30-day stats
1,247
queries
89%
helpful
0.8s
avg
IT knowledge base
A living, AI-grounded knowledge base that keeps itself up to date. ITIL 4-aligned, with suggestions that hand agents and end-users the right answer the first time - no more stale articles.
Learn more → CMDB · Asset register Live · auto-discovered
Asset Status Owner
- Active A. Kumar
Dell Latitude 5420
Laptop · #LP-4892
Linked to #467 - Warranty expiring Platform
prod-db-01
Server · vSphere
- Active Network
Cisco Cat 9300
Switch · Floor 3
- 78% used Procurement
Microsoft 365 E5
License · 240 seats
- Retired Storage
HP EliteDisplay E24
Monitor · #MN-2018
Live snapshot
1,842
total CIs
94%
auto-discovered
3
stale > 30d
CMDB & Asset management
Full visibility of your IT estate. AI-driven asset management plus a living CMDB tracking every CI, relationship and lifecycle - built from real telemetry, not last quarter's spreadsheet.
Learn more → Ask anything about your operations… ⌘ K
What is the occupancy of my meeting rooms?
67%
avg. utilisation
Mon 0%
Tue 0%
Wed 0%
Thu 0%
Fri 0%
Average 67% - but only 41% on Mondays. You can decommission 2 of the 14 rooms on the 3rd floor.
Generated just now
Where are my organization's bottlenecks?
4.2d
first-reply IT Workplace
Service Desk 0%
IT Workplace 0%
Facility 0%
HR Ops 0%
IT Workplace queue holds 38% of all open tickets, average 4.2 days to first reply. Onboard a new AI agent and SLA breach drops to <3% - without a single new hire.
Generated just now
Which contracts are at risk this quarter?
€18k
annual savings
Cleaning 0%
Catering 0%
IT Hardware 0%
3 vendors trending toward SLA breach. Cleaning supplier missed 12 of 47 visits - switch saves €18k/yr.
Generated just now
ITIL Insights
No more dashboards full of graphs nobody reads. Cortex AI turns raw ITIL data into context, explanations and clear next steps - across incidents, problems, changes, assets and knowledge.
Learn more → AI in ITSM Gfacility Cortex · Live
VPN reset for Ajesh Kumar — he's locked out before a client call.
On it. Verifying identity, then rotating credentials.
- Identity verified · Entra ID
- VPN credentials rotated
- Ticket closed · audit logged
Ticket #492 · auto-resolved
Thanks — back in.
Today
73%
auto-resolved
42s
avg. close time
0
rollbacks
AI in ITSM
Beyond the hype. A safe, intelligent colleague that answers questions and takes action - from triage to close - always under your control and aligned to your IT service needs.
Learn more →
How it works
Traditional platforms force people to adapt to the system. Gfacility flips that around. Our AI-driven enterprise service management system works where your people already work, adjusts in real time when plans change, and turns data into clear actions.
High adoption, low inflow
- Employees arrange everything for their meeting directly from their calendar
- A personal AI Assistant for every employee answers questions and creates tickets instantly
- A consistent experience across all departments boosts adoption from day one
Autonomous workflows & real-time adjustment
- AI Agents handle ticket triage, auto-routing, escalations, and SLA monitoring
- Workplace services like room bookings, access, and catering are adjusted in real time based on actual usage
- Gfacility steps in proactively - preventing no-shows, mismatches, or SLA breaches
- Whether it’s a service request or a meeting setup, the right people and resources are aligned instantly
Data-driven decisions & continuous improvement
- Dashboards show real-time performance, usage, and adoption
- SLA tracking and workload heatmaps keep teams on track
- AI uncovers bottlenecks, suggests optimizations, and learns from outcomes
- Feedback loops drive continuous service improvement
What makes Gfacility different?
Traditional tools
- Fragmented solutions with inconsistent user experience across different departments
- Limited integration with productivity suites - resulting in more manual work
- Basic automation that still requires constant human follow-up
- Just data - you have to manually connect the dots yourself
- Lengthy, complex and expensive implementation projects
Gfacility - enterprise service management
- Unified portal for IT, HR, Facilities, Finance, Purchasing - one platform, one experience
- Deep Microsoft 365 and Google Workspace integration for seamless collaboration
- AI assistants and agents eliminate repetitive tasks and streamline everyday workflows
- Insights that lead to real action - not just static dashboards
- Fast, effortless rollout without heavy customization or delays
Why organizations choose Gfacility for Enterprise Service Management
Legacy "point tools" create silos, manual work, and low adoption. Gfacility offers a different approach: simple for users, powerful for teams, highly integrated, increased cross departmental collaboration and fast to roll out.
Smart integrations & technology
- Native integration with Microsoft 365 & Google Workspace
- Open API & Single Sign-On (SSO). True SaaS: always up-to-date, no heavy custom development
- Built for change - no-code configuration, modular rollout, and open integrations.
Free, 5-minute self-assessment
Start the free scan Benchmark your service maturity in minutes
Pick a free self-assessment below. Answer 20 questions across six categories, see where you sit on the maturity ladder, and get a breakdown that shows exactly where to focus next. No signup, no email.
Frequently asked questions
What is ESM (Enterprise Service Management)?
ESM applies service management practices beyond IT - standardizing how departments like HR, Facilities, Finance, and Legal handle requests, knowledge, and workflows in one platform.
How is ESM different from ITSM?
ITSM focuses on IT services. ESM extends the same capabilities (catalog, SLAs, knowledge, automation) to every service team, improving consistency and user experience across the enterprise.
What are the benefits of Enterprise Service Management?
Higher service quality, lower costs, and better governance with a single, AI-powered experience for all services.
How long does Enterprise Service Management implementation take?
With Gfacility’s modular approach, organizations go live in weeks-not months, starting with a core catalog and scaling department by department.
Do we need to replace existing tools?
No. Gfacility connects with your existing identity, productivity, and line-of-business systems, so you can centralize the experience without ripping and replacing.
Rethink Enterprise Service Management
Simplify service. Standardize processes. Empower every team with an enterprise service management solution that people love to use.
Book your demo